Arbitration Coordinator

Case Coordinator

Our client is an innovator in the design, automation, and management of processing solutions for complex regulatory and legal dispute resolution programs. They specialize in translating complex regulations into clear program rules, developing customized workflow systems, and efficiently managing high volumes of transactions to deliver proven results for their clients.

They are seeking a detail-oriented and professional Case Coordinator to support the day-to-day administration of arbitration cases and administrative hearings. This role is well-suited for someone with prior legal or paralegal experience who thrives in a fast-paced environment, can manage multiple priorities, work independently within a collaborative team, and provide exceptional service to external parties.

In this role, you will be responsible for administering arbitration cases from initiation through resolution, ensuring strict compliance with established rules, procedures, and deadlines throughout the process.

Key Responsibilities

• Manage a caseload of arbitration matters in accordance with established rules and procedures
• Accurately enter and maintain case information in a proprietary case management system
• Review legal filings and documents for procedural compliance
• Identify and evaluate case management issues and escalate complex matters as appropriate
• Draft professional correspondence guiding parties through the arbitration process (without providing legal advice)
• Monitor, collect, and record payments for arbitration services
• Schedule and administer conferences, arbitrations, and mediations with parties and appointed neutrals
• Respond to inquiries via phone, email, and mail in a timely, respectful, and accurate manner
• Communicate effectively with internal team members and external parties
• Provide backup support for administrative staff, including mail handling and case entry, as needed