License - Public Services Specialist

Minimum Qualifications

• High school diploma or equivalent and three years of progressively difficult technical license center and/or public service counter work experience, including one year of customer service experience or equivalent education and experience.
• Within one year of appointment, obtain State certification as a License Title Agent or Federal certification as a Passport Acceptance Agent, and renew as required.
• Other certifications or licenses from federal and state agencies may be required.

• Previous experience processing passport or driver license transactions, motor vehicle transactions and/or Department of Natural Resources transactions.
• Paid work experience providing customer service to the general public in a License or Service Center environment.
• Technical knowledge of License Center transactions and software utilized, including MNDRIVE, and/or Department of Natural Resources systems.
• Two or more years of experience operating a personal computer.
• Computer skills utilizing Microsoft Excel, Word, and Outlook.
• Paid work experience accepting payments by cash, check and credit cards (cashiering).
• Two or more years of paid work experience with: cash handling; data entry; book keeping; and training.

Your training and experience will be rated based on the required application material submitted, and the top-scoring candidates will be forwarded to the hiring department for further consideration.

Schedule consists of 40 hours per week with varied shift times:
Monday, Wednesday, Thursday, and Friday 8:00 AM to 5:30 PM;
Tuesday 9:00 AM to 6:30 PM. Work schedules (hours and days) and location are subject to change based on department needs.

$25.51 – $34.76 hourly. This position may be filled at the License - Public Service Principal Specialist level, depending on qualifications.

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
• Provide inclusive and equitable service to all members of the community with dignity and respect.
• Demonstrate support for the County’s diversity, equity and inclusion program.
• Demonstrate knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with licenses, vehicle titles and legal documents such as passports and marriage licenses.
• Respond to requests for service and assistance from both County staff and taxpayers/customers sharing specialized expertise.
• Utilize a variety of computer software programs.

• Respond to customer inquiries for various legal documents, related processes and services.
• Resolve discrepancies and customer escalations.
• Communicate accurate information to the public regarding laws, statutes, policies, and procedures; interpret County, State and Federal rules, regulations, statutes and policies for customers.
• Process transactions, collect fees, process over payments and identify errors.
• Make referrals to other departments as necessary.
• Review, analyze and verify records, reports, applications and other documents.
• Process financial transactions; calculate and collect fees and funds and process payment adjustments.
• Act as a resource person for staff inquiries; conduct research in order to respond.

• Coordinate the workflow of activities necessary to complete documents, maintain records or…