Medical Assistant - PTO and - Minneapolis, MN

About the Job

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments.

• Answer incoming calls on general office phone, validate member status, respond to emails or other electronic messages, and answer questions and refer questions to medical staff as needed.
• Welcome patients and visitors by greeting them in person or on the telephone.
• Optimize patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient arrival; reviewing service delivery compared to schedule; and reminding provider of service delays.
• Comfort patients by anticipating anxieties and answering questions.
• Ensure availability of treatment information for the provider by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Collect co‑pays, reconcile credit cards and cash, tally the cash drawer, and prepare deposits.
• Complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional manner; restock office equipment and manage deliveries.
• Assist Medical Assistants with electronic medical record data entry by entering patient information and other required data; scan and upload forms as necessary.
• Maintain confidentiality of patients and their records and uphold HIPAA regulations.
• Perform other duties as assigned or required.

High school diploma or general education degree (GED) required. 1–3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system and strong technical expertise with Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

• Excellent written and oral communication skills.
• Exceptional customer service skills and ability to promote teamwork; ability to build and maintain trusting relationships with integrity and commitment.
• Excellent time‑management skills and ability to multi‑task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills to effectively manage competing priorities in a constantly evolving, fast‑paced workplace.
• Proven record of successfully working with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and meticulous attention to detail.
• High level of critical thinking and creative, effective problem‑solving skills.
• Ability to maintain confidential documents and communications with judgment and discretion.

Pay Range: $/hr

The actual offer may vary based on geographic location and the candidate’s years of experience and/or skill level.

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well‑Being
  :
  Free Marathon membership for in‑person and virtual care, employer‑paid life and disability insurance, and choice in medical/dental plans, vision, employer‑funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support
  :
  Competitive compensation, 401(k) match, access to financial coaching through our Employee Assistance Program.
• Lifestyle
  :
  Paid time off for vacation, sick leave, and more; holiday schedule.