Resident Relations Coordinator - Moment

About the Role

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

The Resident Relations Coordinator will be onsite at the management office front desk area to greet and direct current or prospective residents with a welcoming, positive attitude. Accountable for performing general receptionist and daily administrative duties, and effective communication in order to provide a fiscally sound, well‑maintained, and socially healthy apartment community.

This role supports Moment, a 222‑unit market‑rate property in downtown Minneapolis.

The schedule for this role will be Thursday‑Monday, from 4 pm to midnight.

• Welcomes and greets residents, visitors, and company personnel visiting the office.
• Answers phone calls within three rings and directs them to the proper person or department.
• Provides residents with information to answer questions and resolve concerns.
• Ensures resident needs are met by providing directions and explaining documents.
• Leads resident event coordination, planning, and execution.
• Surveys current residents and prospects for desired services.
• Delivers resident notices for facility upgrades, construction, and relocation requirements.
• Assists with resident retention program development.
• Assists residents with tax‑credit compliance paperwork required per their lease.
• Partners with teams to enter new work‑order requests from residents and/or staff.
• Assists leasing/property management team with answering phones, monitoring faxes, rent collections, and compliance processing.
• Performs office support tasks such as filing, sorting mail, mass mailings, and photocopying.
• Assists with resident move‑in/out scheduling, inspection, and follow‑up to close out files as needed.
• Keeps Property Manager informed at all times regarding resident complaints, suggestions for improvement, potential liabilities, or hazards.
• Manages the property calendar and email inbox, ensuring communication is responded to or forwarded to the correct person or department.

• Ability to communicate effectively with residents and prospective residents (written and verbal).
• 1–3 years of previous receptionist and/or administrative assistant experience required; experience in leasing or property management preferred.
• Excellent verbal, written, and presentation skills; ability to communicate effectively with community tenants, vendors, and across corporate divisions.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong work ethic and positive attitude.
• Ability to work independently; to prioritize and manage multiple tasks.
• Experience with diverse communities, including tenants with limited English proficiency.
• Ability to respond to the unique cultural, economic and social needs and resources of residents.
• Knowledge of Real Page or other related property management software (Yardi, Lead2
  
  Lease, One Site Accounting, etc.) strongly preferred.
• As applicable, must possess a valid driver’s license, reliable vehicle with insurance, and a safe driving record.
• Passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the portfolio.

• This job operates in a professional office environment with standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Exposed to ambient room temperatures, lighting, and traditional office equipment found in a typical office environment; quiet to moderate noise level.

• Regularly required to talk or hear, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

• Must successfully meet criminal background screening requirements for the position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background).

$20/hour + commission/bonus eligibility.

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