Support Specialist

• Location: Corporate Office
  - Northeast Minneapolis
• Salary Range: Starting range $20.61 - $21.79/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)
• Retirement: 401(K) with Company Match, Profit Sharing
• Time Off: Generous PTO, Holiday Pay, Floating Holiday
• Disability Coverage: Short & Long-Term Disability
• Family Support: Paid Leave and Disability
• Performance Incentive: Discretionary Bonus Based on Company, Department, and Individual Goals

The Support Specialist performs a variety of tasks in support of the organization. These tasks include but are not limited to:

• Provide telephone operator support for incoming calls to the organization including accurately directing calls to a department or individual, establishing reason for call and answer general questions.
• Deliver exceptional customer service to both internal and external customers while efficiently managing high-volume interactions in a fast-paced call center environment.
• Make outbound calls to patients to confirm upcoming scheduled appointments.
• Provide enrollment instruction, guides and support to patients.
• Help patients troubleshoot issues with log in, resetting passwords or other issues as necessary.
• Answer questions related to Patient Portal processes and navigation.
• Communicate known issues or trends regarding the Patient Portal.

• Provide further investigation for failed faxes or those that require further review.
• Respond to internal requests to include additional information to be mailed to patients.
• Research returned mail by making outbound calls to referring clinics and patients to verify demographic information.
• Provides backup support for mailroom functions when necessary.

• Run and work daily and weekly reports (MNGI Reports and Practice Management).
• Print and send letters to patients.

• Confirm provider sign off of biopsy result template and task recall sign off as appropriate.
• Maintain paper copy of anesthesia records and process requests for rescans.
• Process patient authorization forms, document in patient chart, and send file to be automatically filed into the patient's chart.
• Other duties may be assigned to meet business needs.

Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or GED is preferred.

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Microsoft Office applications

• Problem solve and prioritization
• Organization and time management

• Multi-task
• Communicate effectively verbally and in writing
• Work independently as well as in a team environment
• Type proficiently and accurately

Physical Requirements: While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus.

The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment: While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily.…