Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

This position reports directly to the Director of Sites and will interact on a regular basis with other staff, clients, vendors, and external customers. This position works cooperatively with other organizational staff. This role is responsible for delivering exceptional administrative duties for the organization with minimal supervision and ensuring assigned areas run effectively. Key areas of responsibility include client relations, appointment coordination, general billing support, general housekeeping, and office administration while maintaining department and organizational standards.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work our normal business hours of 8:00am - 6:00pm CST.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Support the organization's Mission, Vision and Values
• Welcome clients, ascertain the purpose of their visit, check them in and direct them; accordingly, maintain professional boundaries and discretion with clients and staff
• Schedule client appointments, manage cancellations or rescheduling, and send appointment reminders
• Accurately enter client information into electronic medical record system, ensuring up-to-date records. Responsible for creating and maintaining efficient records management, documentation and filing systems that support organizational compliance needs
• Answer phone calls, respond to emails, and relay messages to appropriate staff members and referral partners
• Maintain accurate client records in client's medical record, ensuring all appropriate forms are completed and documented appropriately
• Handle billing processes, accept payments, and follow appropriate billing procedures in electronic medical records
• Verify insurance coverage and ensure proper data is collected to ensure payment processing
• Ensure all activities comply with legal, professional, and ethical standards
• Ensure the security of the electronic medical record by following protocols and maintaining confidentiality
• Keep the reception area tidy and stocked with necessary supplies, manage the waiting area throughout the week. Maintain clean and presentable spaces within the clinic, including light housekeeping and stocking
• Perform clerical duties including copying, scanning, mailing, filing and transport as needed
• Assist with administrative projects and support various departments as needed
• Coordinate with site directors and leaders to ensure communication of facilities issues and needs
• Screen sensitive and confidential items that can be routinely handled and prepare appropriate responses or direct to appropriate party based on clinic protocols
• Abide by Health Insurance Portability and Accountability Act (HIPAA) guidelines associated with client privacy and documentation requests
• Attend all required and assigned meetings and training, being punctual for work and meetings, and other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of experience working in a front service desk or administrative assistant role
• 1+ years of experience using a computer and standard business and other work-related software with minimal instruction
• 1+ years of experience reading and understanding common terminology of the mental health field
• 1+ years of experience reading, interpreting, applying and modeling general information from policy and procedure manuals and other compliance-related information
• Basic level of proficiency with Microsoft products (Word, Excel, PowerPoint etc.)
• Ability to work our normal business hours of 8:00am - 6:00pm CST
• Access to reliable transportation
• Must be 18 years of age OR older

Preferred Qualifications:

• Experience with scheduling
• Experience reading and interpreting information with the ability to share with others as needed
• Experience effectively presenting information and responding to questions from internal and external customers which include staff, managers and clients
• Experience independently working and prioritizing with the ability to collaborate with others
• Experience effectively presenting information and responding…