Patient Coordinator

Position Details

• Schedule: Full-time (40 hours/week)
• Monday–Thursday 8:30am‑5pm, Friday 7:30am‑4pm
• Location: Office/Remote (Training will take place in person)
• Salary Range: Starting range $22.68 – $26.08/hour (exact figure based on experience & education)

• Health Coverage: Medical, Dental & Vision Insurance
• Retirement: 401(K) with Company Match, Profit Sharing
• Time Off: Generous PTO, Holiday Pay, Floating Holiday
• Disability Coverage: Short & Long‑Term Disability
• Family Support: Paid Leave and Disability
• Performance Incentive: Discretionary Bonus Based on Company, Department, and Individual Goals

Patient coordinators perform a variety of tasks in support of physicians and other health professionals. These tasks include but are not limited to:

• Answer patient calls, take accurate messages and forward to the correct provider for resolution
• Daily interaction with patients
• Document all patient interactions through the electronic health records system
• Maintain provider schedules
• Promote a culture of caring through interactions with internal and external customers
• Respond to patient emails received from the Patient Portal
• Schedule a variety of complex procedures both with internal and external care facilities
• Communicate effectively with insurance companies, verify coverage as needed
• Monitor provider approval queue/inbox, sort and prioritize incoming information (faxes, emails, mail, and phone calls)
• Coordinate the transmission and acquisition of patient records between health clinics
• Monitor patient medication schedules, lab schedules, and work daily/weekly reports
• Prepare forms for internal and external clinics
• Serve as the back‑up for several other departments
• Any and all other duties as assigned

Essential Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily and maintain regular attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Two years of post‑secondary education required;
  Associate's or Bachelor's degree preferred
• Two years of customer service experience required; customer service leadership preferred
• Experience in a medical office or direct patient care preferred
• Experience with Electronic Health Records (EHR) system preferred

• Microsoft Office applications
• Electronic Health Records (EHR) system
• Computer proficiency
• Medical terminology

• Compassionate patient care and customer service
• Active listening
• Problem solving, prioritization, and critical thinking
• Attention to detail and organization

• Work in a busy call center environment
• Multitask
• Communicate effectively verbally and in writing
• Work independently as well as in a team environment

Employees may be required to walk, sit, stand, reach overhead, and bend to the floor; talk and hear regularly; use hands and fingers for computer operation; adjust vision; lift and transport items up to 10 pounds occasionally; and travel to other company locations as needed.

The work takes place in an office environment with daily exposure to computer monitors, and may involve automobile travel and changing weather conditions. Employees must remain alert to safety conditions affecting patients, employees, and visitors.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). The company also refuses to discriminate against qualified individuals with disabilities in any employment action.

We are caring people, caring for people - working with Compassion, Teamwork, and Integrity.

• Compassion: being empathetic and considerate of the needs of our patients and caregivers
• Teamwork: being accountable for actions and supporting each other while respecting the voice and opinions of others
• Integrity: demonstrating honesty, trustworthiness, and transparency in all interactions