Front Desk & Donation Intake Coordinator

Mission

Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth, and provides complimentary lodging, meals and support to thousands of families every year.

The RMHC-UM Front Desk & Donation Intake Coordinator serves as a key front-line representative of the organization. Most often, in person or by phone, the Front Desk & Donation Intake Coordinator is the first friendly face that families or visitors see or speak to when they engage with the House. This role assists with a variety of organizational support including answering and directing calls, handling mail, maintaining office inventory, and the accepting and processing of donations.

The Front Desk & Donation Intake Coordinator will interface with all departments and attend to visitors and vendors of all types, such as RMH families, volunteers, staff, donors, Board of Directors, and the public.

• Welcome donors, vendors, families, and volunteers to RMHC-UM.

• Graciously accept donations of all types.

• Organize and accurately process donations; fill out proper documentation pertaining to gifts, such as gifts in kind and financial contributions.

• Communicate regularly with various internal departments to notify the arrival of and moving donations through the organization.

• Assist in the communication with donors to coordinate drop off times, provide arrival instructions, and offer tours to further donor engagement with the organization.

• Open, sort and process mail, including documenting and processing gifts.

• Utilize the donor and volunteer database to look up important information; may also be asked to enter/edit information in support of RMHC-UM Finance, Development, and Volunteer Departments.

• Track and send out memorial/tribute cards as they come in with donations.

• Answer the RMH House phones, provide necessary information, and direct calls.

• Keep space clean, organized, and stocked for meetings and volunteer groups.

• Assist with event support and preparations as needed.

• Assist resident families with UPS, mail, sending faxes, and scanning documents.

• Support first line of safety measures and protocols such as ensuring/verifying Health and Wellness Screening, Lobby Guard system clearance, and volunteer check-in process.

• Maintain cleanliness of the donation storage room, welcome desk, and surrounding areas.

• Supervise volunteers and assist with establishing project lists and priorities.

• Greet and welcome volunteers to the House; start the check in process using system platforms such as Lobby Guard and Volunteer Hub.

The duties and responsibilities described are not a comprehensive list, and other duties may be assigned, or the scope of the position may change as necessitated by business needs at any time with or without notice.

This is a full-time (40 hour’s a week), on-site, non-exempt position. Hours of work are generally Monday through Friday, 9am to 5pm with minimal opportunity for evening and weekend work due to special events.

• 3 Weeks Accrued Vacation
• 11 Paid Holidays
• 10+ Accrued Sick Days
• 3 Personal Days
• 80% Paid Premium Medical Plans
• 100% Paid (Free) Employee Dental, 50% Paid Dependent Dental
• Vision, Life, Short- & Long-Term Disability
• 401k plan with 4% Employer Match
• Bonus Program

This position is based at the Ronald McDonald House-Oak Street in Minneapolis, a 75,000 square foot facility that houses 48 families and contains office space for the Senior Leadership Team, as well as Finance, HR, Facilities, Program, Development, and Volunteer Management staff. RMHC-UM also operates programs inside three pediatric hospitals in the Twin Cities and has a stand-alone facility in Duluth.

• Four-year degree or related work experience preferred
• Proficiency with MS Office and its associated programs
• Experience working with relational databases, such as…