Administrative Technical Assistant, Clinic Assistant

Administrative Technical Assistant, Clinic Assistant

Health Partners is hiring a full-time Administrative Technical Assistant, Clinic Assistant at our Bloomington Clinic.

Required Qualifications:

• High School diploma or GED
• Meets one of the following:
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
• Two years experience as a medical receptionist
• Two years experience in a customer service position
• One year experience using data look-up and data entry functions on a mainframe or PC based computer system
• One year customer service experience either via telephone or in-person within the last five years
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruptions
• Excellent oral communication skills
• Excellent written communication skills

Administrative Technical Assistant Required Qualifications:

• High School Diploma or GED
• Computer experience – three years personal computer experience.
• Experience in creating and working with spreadsheets, graphs and graphics with an in-depth knowledge of such computer software as Microsoft Word, Excel, PowerPoint or comparable applications.

Preferred:

• Some post-secondary computer coursework
• Ability to balance a variety of assignments simultaneously
• Experience in office setting providing administrative support

Physical Requirements:

Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.

Position Purpose:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information.

This position directly impacts revenue collection for the medical group. Provide a wide variety of administrative and technical computer support for Clinic Administration, management team, providers and staff

Accountabilities:

Clinic Assistant Accountabilities:

1. Customer Service

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient's needs

a. Check in patients in an accurate and professional manner

b. Identify and accurately collect co-pays or appropriate fees

Schedule appointments in an accurate and timely manner according to Advanced Access principles

Maintain knowledge of appointment scheduling practices

Maintain knowledge of appointment scheduling policies and procedures

a. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary

b. Verify insurance eligibility, if necessary

c. Register patients in an accurate, efficient, and timely manner

d. Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.

Provide patient with information required to schedule specialty appointments

Administrative Technical Assistant Accountabilities: