Client Support Specialist (bilingual Eng-Spa)

Job Details

Job Location:

Minneapolis
- Workforce Center
- Minneapolis, MN 55407

Position Type:
Full Time

Salary Range: $19.00 - $21.00 Hourly

The Client Support Specialist provides receptionist support to a main office, including welcoming and directing clients, answering phones, data entry, and clerical support. Represents the agency as the first point of contact for all clients and visitors. Uses high level customer service skills, has bilingual ability in Spanish and English, and cultural sensitivity to direct clients, visitors, and staff to appropriate resources in the agency.

Serves as a knowledgeable resource for the agency regarding both external and internal resources that can benefit CLUES Clients. Helps clients to navigate available resources by determining appropriate fit and making referrals. In addition, supports and reports to the department’s leadership.

Department:
Admin
- Client Support

Reports to:

Manager of Facilities & Client Support

Location:

Minneapolis, MN Office

Position Type:
Regular, Non-Exempt

Schedule:

Full-time. Generally Monday-Friday, Office hours.

Estimated Pay:$19.00/hr to $21.00/hr (depending on experience & qualifications).

Full benefits package available in accordance with current CLUES policies includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short term disability; pre paid legal services and  protection; retirement plan; educational assistance; paid holidays; and paid time off.

• Oversees reception area while performing receptionist duties in English and Spanish, including but not limited to welcoming and directing clients, checking in clients and visitors for appointments, answering phones, data entry, and clerical support.
• Be knowledgeable and familiar with CLUES services and other regularly utilized referral sources.
• Provides information and referral services to callers and walk-in clients. Makes appropriate referrals within CLUES and external to community organizations/resources.
• Assists with the translation of client’s official documents, including but not limited to birth certificates and marriage certificates.
• Provides client data entry support for departments as directed.
• Maintains client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards.
• Promotes the mission, operating values, and agency services of CLUES within the community.
• Helps CLUES clients navigate available external and internal resources by determining appropriate fit, making referrals, explaining procedures for applying, etc.
• Assists clients with basic form completion, appointment preparation, and understanding of required documentation prior to services.
• Works collaboratively with internal departments to support the planning, coordination, and implementation of new projects and initiatives.
• Carries out all other duties assigned by supervisor, including additional administrative tasks, special projects, scheduling and reservations, light accounting, and inventory.

• Provides support for agency programs and special events, including logistical set up, takedown, and related administrative or client support tasks outside of normal business hours or weekends as needed.
• Maintains organized and clean reception and client waiting area.
• Monitors and restocks office and reception area supplies; assist with tracking inventory levels.
• Serves as a first point of contact to help de-escalate client concerns and appropriately route urgent matters to supervisors or department lead.
• Serves as first point of contact for basic program, facilities or maintenance support needs.
• Provides light box carrying and delivery support for office operations, programs, and events as needed.
• Maintains flow of incoming and outgoing correspondence. Receives, dates, and distributes incoming correspondence on a daily basis. Prepares outgoing correspondence on a daily basis.
• Conducts office opening and closing procedures applicable to the shift assigned in order to ensure the office is ready for business open or closed,…