Student Success Associate

About the Job

Please note, this position is not eligible for H-1B or Green Cardsponsorship. This position does not offer a STEM OPT training program.

The Student Success Associate manages comprehensive administrative and programmatic functions for the Student Success Unit within the Office of Undergraduate Education (OUE). The OUE Student Success Unit includes student services reporting to the Associate Vice Provost for Student Success, including the Center for Academic Planning & Exploration (CAPE), Central Advising Initiatives,Tutoring & Academic Success Center (TASC), President’s Emerging Scholars (PES), the First-Gen Student Success Center, Transfer Initiatives, and Orientation & Transition Experiences (OTE).This

position supports staff across the Student Success Units,predominantly supporting staff in Advising Initiatives and CAPE.This position reports to the Operations Manager of OUE Student Success.

This position is responsible for coordinating and managing general operations, including event planning and overall coordination of activities and services. The Student Success Associate specificallysupports shared services housed in 511 Bruininks Hall and overallunit activities. Key responsibilities include coordinating logistics for campus-wide training and programs, providingcommittee and project management, overseeing daily HR and purchasing tasks, managing front desk operations and workflow, and supervising student employees.

The ideal candidate is an energetic and adaptable professional who thrives in a fast-paced and complex educational environment. Strong communication skills, initiative, flexibility, attention to detail,follow-through, and effective problem-solving abilities are essential for success in this role.

Event and Program Management (40%)

• Lead overall event management including leading operational planning, implementation, budget management, and event evaluation for the OUE Student Success Units. Events typically consist oftrainings, forums, retreats, conferences, committees, and professional development activities for student services and advising groups as well as occasional student events.
• Coordinate logistics for events, including venue reservations(on and off campus), catering, technology support, RSVPs, setup,and materials preparation.
• Maintain accurate records and reports of event details toensure compliance with University policies.
• Develop OUE event budget proposals and manage expenses. Projectfuture event costs for next fiscal year budget planning.
• Manage vendor contracts for OUE Student Success events (e.g.space rentals, caterers, equipment rentals, printing). Negotiate with vendors and follow up if services provided do not fulfillcontract terms.
• Coordinate for the John Tate Advising Award for Excellence in Undergraduate Advising, including maintaining the website,organizing the selection committee, and managing logistics for theawards ceremony.
• Evaluate and measure event success.

Office Operations & Supervision (25%)

• Oversee front desk operations in 511 Bruininks Hall, ensuring awelcoming, student-centered, and service-oriented experienceforall visitors.
• Hire, train and supervise student office assistants as they provide front desk services.
• Coordinate front desk and floor-wide procedures and operations that promote high-quality customer service and efficientsupport.
• Lead student staff meetings, provide developmental coaching and feedback, and conduct performance reviews for student employees.
• Provide front desk coverage as needed, modeling excellent service and professionalism.
• Manage and recommend improvements for suite and building operations, including office space, security management, and emergency procedures

HR & Financial Operations (20%)

• Execute finance processes for select Student Successunits.
• Make and reconcile departmental purchases in compliance with University Policy.
• Maintain office supplies and procure needed equipment for OUESSstaff (e.g. technology, software, furniture, etc.).
• Process HR requests and manage the hiring workflow of student employees in select Student Success units.

Additional Administrative Support (15%)

• Execute administrative…