Operations Coordinator

• Conduct on-site criminal court record research at the assigned Minnesota courthouse
• Review screening requests and prioritize work according to procedures and operational needs
• Search court records using name variations and identifying information
• Evaluate potential record matches using available information and sound judgment
• Accurately document criminal court records and supporting information
• Complete and document requests when no applicable records are found
• Research and resolve record-verification, correction, and discrepancy requests
• Follow quality-control requirements and elevate uncertain matches, incomplete information, access issues, and exceptions
• Maintain confidentiality and protect personally identifiable information
• Support fingerprint card preparation, distribution, collection, quality review, and consent tracking as needed
• Deliver fingerprint cards to the Minnesota BCA, track submissions and results, update internal records, and securely handle related documentation
• Provide backup administrative, courier, records-processing, and process-compliance support
• Report to the Senior Manager, Screening Operations

• High school diploma or equivalent required
• Must be located in the greater Minneapolis-St. Paul, Minnesota area
• Reliable personal transportation required, including regular travel between the courthouse, Minnesota office, and Minnesota BCA office
• Ability to work Monday through Friday, five hours per day, within 8:00 AM to 4:30 PM CST/CDT
• Basic computer proficiency, including data entry, document scanning, file attachment, tracking-record updates, and internal systems
• Strong attention to detail and ability to follow documented procedures consistently
• Critical thinking and problem-solving skills for evaluating record matches, identifying missing or conflicting information, recognizing incomplete documentation, and addressing process exceptions
• Ability to handle confidential information and PII with care and discretion
• Dependability, organization, and comfort performing repetitive research and administrative tasks accurately
• Strong time-management skills and ability to work independently
• Clear written and verbal communication skills for documenting findings and escalating questions or exceptions
• Ability to physically handle, stamp, scan, mail, transport, and securely dispose of paper documents

Demonstrates strong attention to detail and critical thinking skills for evaluating criminal court records, while maintaining confidentiality and adhering to quality-control requirements. Proficient in data entry and document management, with the ability to work independently and manage time effectively.

• Criminal Court Record Research
• Data Entry
• Attention to Detail
• Critical Thinking
• Confidentiality Management

• Data Entry
• Document Scanning
• File Attachment
• Record Updates
• Quality Control
• Record Verification
• Discrepancy Resolution
• Fingerprint Card Preparation
• Administrative Support
• Process Compliance

• Strong Attention to Detail
• Dependability
• Organization
• Time Management
• Clear Communication

• Criminal Court Records
• Personally Identifiable Information
• Quality Review
• Minnesota BCA
• Research Procedures
• Operational Needs
• Confidential Information
• Process Exceptions
• Repetitive Tasks
• Administrative Tasks