Digital Experience Operations Coordinator

Join a collaborative team supporting the day-to-day execution of campaign operations, reporting, and budget tracking for digital experiences. This role is a great fit for someone who enjoys organizing details, solving routine process issues, and helping keep projects moving smoothly behind the scenes.

• Monitor and triage Ratings/Reviews/Generated Content inquiries using established workflows.
• Coordinate routine follow-ups with internal partners, vendors, and other stakeholders.
• Maintain process documentation, templates, FAQs, and escalation paths.
• Track open issues and surface exceptions, risks, or questions that need review.
• Support review collection campaigns by handling setup, timelines, trackers, and deliverables.
• Assist with campaign communications and routine vendor follow-ups.
• Monitor campaign progress and flag delays, data concerns, or execution risks.
• Maintain recurring reporting, trackers, and data-quality checks.
• Track campaign spend and budget usage against established plans.
• Prepare reporting inputs to support team analysis and decision-making.

• 2 to 4 year degree preferred.
• Experience supporting operational processes, project coordination, or campaign execution.
• Strong attention to detail and comfort handling data entry and tracker maintenance.
• Ability to follow established procedures and keep work organized.
• Clear communication skills for coordinating with internal teams and external partners.
• Ability to manage recurring tasks while staying responsive to issues that arise.
• Basic reporting and spreadsheet skills.
• Ability to identify gaps, inconsistencies, or risks and elevate appropriately.

• Background in product content, Ratings & Reviews, or related digital commerce work.
• Experience maintaining campaign timelines, status updates, or operational documentation.
• Familiarity with budget tracking or spend monitoring.
• Comfort working in a hybrid environment.
• A proactive, dependable approach with a willingness to learn established processes.

Horizontal is committed to fostering an inclusive, equitable, and respectful workplace where people of all backgrounds can contribute and grow. We welcome candidates who bring different perspectives, experiences, and ideas, and we strive to create an environment where everyone feels valued and supported.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Applications will be accepted for 4 weeks.

We offer competitive compensation and benefits including medical, dental, vision, and retirement.

The pay range for this role is $22 - $27 per hour based on qualifications and experience.