Customer Service Representative

Description

We are looking for a Customer Service Representative to support resident-facing services for a local office in Brooklyn Park, Minnesota. This Contract position is expected to run for 6 weeks with the possibility of extension and will work onsite during regular weekday business hours with some flexibility. The person in this role will serve as a key point of contact assisting visitors and callers, processing payments, and providing administrative support across multiple city functions.

Responsibilities:

- Welcome residents and visitors at the front desk, respond to routine questions, and guide individuals to the appropriate city department for assistance.

- Manage incoming phone calls and provide courteous, accurate information while ensuring inquiries are directed or resolved efficiently.

- Accept and process resident payments, including utility-related transactions, with careful attention to accuracy and documentation.

- Review account and address details, confirm customer information, and check billing balances when assisting with utility payment questions.

- Provide service window support by handling walk-in requests and maintaining a helpful presence.

- Assist the administrative team with clerical tasks that support functions such as human resources, the manager's office, and the clerk's office.

- Use Outlook and related office tools to support scheduling, calendar coordination, and day-to-day administrative communication.

- Take initiative to identify where support is needed across offices and contribute to coverage during a period of staffing transition

Requirements

- Previous customer service experience in a high-volume environment involving phone and in-person interaction.

- Ability to handle front desk responsibilities, payment processing, and administrative duties with strong attention to detail.

- Familiarity with utility billing, account verification, or related billing support processes is preferred.

- Comfortable using Outlook and other office technology for calendars, communication, and basic administrative tasks.

- Strong communication skills with the ability to remain attentive to detail and helpful when assisting residents and internal staff.

- Self-motivated approach with a willingness to seek out work, adapt quickly, and support multiple departments as needed.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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