Employee Relations Coordinator

Title

Employee Relations Coordinator

Minneapolis, MN (Hybrid)

Contract (3 Months)

$20.00 - $27.81/hr

Retail

We are seeking an Employee Relations Coordinator to support our client, a large organization in the retail industry. In this role, you will provide administrative and operational support within a high-volume, process-driven environment. You will help ensure information is accurately documented, routed to the appropriate partners, and managed according to established procedures and timelines. This position is a strong fit for someone who is detail-oriented, organized, comfortable working with case management or workflow systems, and able to manage a high volume of work while maintaining accuracy and confidentiality.

Monday through Friday, 8:00 a.m. to 5:00 p.m.

Hybrid Monday and Friday:
Remote Tuesday through Thursday:
On-site in Downtown Minneapolis or Brooklyn Park.

Responsibilities include:

• Use established templates to communicate information and updates to internal partners.
• Assign and distribute reports to the appropriate partners for review and follow-up.
• Use a case management system to document, track, and manage work accurately and efficiently.
• Review records and documentation for completeness, accuracy, and consistency.
• Identify missing, unclear, inconsistent, or potentially inaccurate information and take appropriate action based on established procedures.
• Ensure information and documentation are routed accurately and within required timelines.
• Maintain organized and accurate records while adhering to established workflows and quality standards.
• Follow documented procedures, classification guidelines, and service-level expectations.
• Recognize situations that require additional review and elevate them to the appropriate partner.
• Handle confidential and sensitive employee, investigation, HR, and business information appropriately.
• Adapt to changes in procedures, workflows, classifications, and business priorities.

• Experience supporting a high-volume, process-driven workflow involving case management, records processing, complaint or intake processing, claims, ticketing, investigation support, or similar operational work.
• Demonstrated ability to accurately enter, review, and maintain detailed information within a case management, workflow, ticketing, or comparable system.
• Experience reviewing records or documentation for completeness and accuracy and identifying missing, unclear, inconsistent, or potentially inaccurate information.
• Ability to follow documented procedures, classification rules, quality standards, and service-level expectations.
• Ability to recognize exceptions or circumstances that require additional review or escalation.
• Demonstrated ability to independently prioritize and complete a high volume of detailed work while maintaining accuracy and meeting deadlines.
• Sound judgment when applying established criteria and determining when additional review or escalation is necessary.
• Ability to appropriately handle confidential and sensitive employee, HR, investigation or business information.
• Ability to learn and adapt to changing procedures, classifications, workflows, and business priorities.

• Experience supporting HR, employee relations, ethics and compliance, investigations, workplace complaints, or a related case management function.
• Familiarity with Microsoft Outlook and ChatGPT.
• Experience using Ethics Point or another investigations, compliance, HR, or case management platform.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits

Summary:

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!