Manager- Collaborative Planning, Forecast, Replenishment – Walmart and Target

Overview

Role:
Customer CPFR Manager. You will be responsible for forecasting replenishment, secondary placements and innovation launches and overseeing customer service operations. This role combines operational expertise with customer service, managing complex inventory workflows, providing accurate item forecasts, resolving product availability issues, and maintaining strong relationships with internal teams and external partners.

This role will be remote; candidates must be based in Minneapolis, MN.

• Operational Efficiency:
  Streamline processes between customer service and inventory management to ensure optimal stock levels and prompt delivery. Identify risks to in‑stock levels and recommend opportunities to protect on‑shelf availability and sales. Must have experience generating Walmart SSOs.
• Cross-Department
  
  Collaboration:
  
  Work closely with supply chain and logistics to resolve product availability issues, manage stock levels, and address order fulfillment challenges. Be the expert in Walmart and Target and brief the team on partner requirement changes.
• Inventory Management:
  Oversee coordination of inventory‑related issues for customer orders, ensuring timely and accurate fulfillment and delivery.
• Reporting & Metrics:
  Use Walmart/Target portals to analyze item data, incorporate sales trends and promotional impact into forecasts, track KPIs related to inventory accuracy, order fulfillment, and customer satisfaction, and provide regular updates to management. Review and track customer weekly purchase orders and fulfillment along with financial reporting.
• Customer Issue Resolution:
  Handle escalated customer inquiries related to inventory discrepancies, constraints, or delayed shipments, providing effective solutions and maintaining satisfaction.
• Build Strong Relationships:
  Leverage a professional network to enhance operational performance and collaborate with external partners, suppliers, and retailers.

• 6+ years of experience in forecasting and customer service at a large retailer (e.g., Walmart, Target).
• Experience working directly with Walmart demand planner/replenishment manager. Understanding of Walmart business cadence and cycle.
• Experience with in Retail Link, Scintilla/Luminate, Nova, Aspen. Experience with Net Suite, Anaplan is highly preferred but not required.
• Strong understanding of bottoms‑up forecasting and demand planning processes.
• Proven experience in managing inventory and ensuring seamless order fulfillment.
• Strong leadership, project management, and cross‑functional collaboration skills.
• Excellent communication and interpersonal abilities; highly organized and detail‑oriented.
• Must be an advanced user of MS Office Excel and have an established network in customer service.
• Beauty/personal care industry experience strongly preferred.

Exact compensation may vary based on skills, experience, and location. Eligible for participation in a discretionary bonus plan based on individual and company performance. Maesa offers benefits including health insurance, wellness programs, life and disability insurance, retirement plans, paid time off, a hybrid office setup, and paid leave options.

Maesa values collaboration, curiosity, game-changing creativity, and discipline. We do not discriminate on the basis of any protected status under applicable law, as outlined in our Equal Employment Opportunity policy.

Maesa is a next‑gen beauty company where bold ideas become brands. We move at the speed of culture to push boundaries and redefine possibilities, fostering a start‑up spirit and empowering every journey. We celebrate diversity of thinking, calculated risk taking, and cutting‑edge innovation.