Implementation Partner- Minneapolis, MN

Canteen One

Starting pay: 63,000.

We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!

• Customer Service
• Accounts Receivable / Consolidation Services
• Finance / Accounting
• Client & Account Management
• Vendor Relations / Operations
• Information Technology

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

The Implementation Partner leads high‑visibility client rollouts and major program launches. This role packages, executes, and tracks new initiatives while serving as a key connector between Client Managers, Field Support, and senior leadership. You will manage complex, high‑touch projects, coordinate cross‑functional efforts, support client communications, and drive successful program implementation from planning through completion.

• Manage new client rollouts and program changes for high‑touch, high‑visibility accounts.
• Track project deliverables, timelines, risks, and milestones to ensure on‑time execution.
• Identify and escalate issues such as delays, service gaps, or pricing concerns.
• Lead weekly status calls and facilitate daily escalation meetings as needed.
• Communicate client expectations to Field Support and collaborate on solutions.
• Determine internal resource needs and maintain alignment across teams.

• Provide project status reports to Client Managers and Canteen One leadership.
• Communicate directly with client contacts regarding updates, delays, issues, and questions.
• Maintain accurate project schedules, risk logs, and progress tracking.
• Prepare executive‑level summaries outlining timelines, barriers, and next steps.
• Track completion percentages, metrics, and project performance.

• Gather information from multiple platforms and prepare polished presentations.
• Present updates via phone, webinar, and in‑person meetings.

• Run reports to validate account setup and data accuracy.
• Create and manage project entries within required systems.

• Support cross‑departmental special projects.
• Troubleshoot issues and provide guidance to team members.
• Train new Implementation Coordinators and Specialists.

• Deliver high‑quality project execution and timely responses to internal and external clients.
• Maintain knowledge of vending, markets, pantry, and OCS trends.
• Keep tracking platforms consistently updated.
• Escalate concerns promptly to Client Managers and Vendor Team leads.

• Bachelor’s degree preferred, or equivalent experience.
• Prior account or project management experience required.
• Strong relationship‑building experience preferred.

• Excellent interpersonal and communication skills.
• Strong customer service…