Account Manager

JOB TITLE:

Account Manager

FLSA CLASSIFICATION:
Exempt

DEPARTMENT: Sales - Account Managers

REPORTS TO:

 VP of Sales

REVISION DATE: 06/24/2025

SUMMARY:

 Our Account Managers are responsible for generating and closing additional business opportunities from our existing customers. Their success is measured by the amount of additional recurrent revenue they bring from existing customers and will be held accountable against a sales quota. Account Manager (AM) will be the one taking responsibility for managing the customer relationship. AM needs to set expectations with clients and educate them about relevant processes, including support interactions, professional services, and accounting.

DUTIES AND RESPONSIBILITIES:

* Account Escalationsregardingdisputes with Support, Accounting, and PS.

* Contract renewals,customercross-sells,andupsells.

* Customer Advocacy.

* Hold product demonstrations for customers.

* Communicating with key clients tomonitorclient expectations and satisfaction.

* Recommending and implementing improvements to the management of key client relationships.

* Handling client queries and finding innovative solutions for complex problems.

* Excellent communication and interpersonal skills with an aptitude for building strong client relationships.

* Use sales tools effectively as assigned bymanager.

* Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

* This job has no supervisory responsibilities.

QUALIFICATIONS:

* Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

* One (1) or two (2) years of experience in Sales

* One (1) or two (2) years of experience in B2B Sales in a related industry

* Highly motivated to achieve and exceed goals

* Excellent verbal, written, and presentation skills

* Natural ability and desire to make conversation with potential clients and set sales appointments

* Understanding of sales performance metrics

* Positive,competitive and determined attitude

* CRM knowledge a plus

* Ability to work with minimal supervision

* In-depth knowledge of client relationship management strategies

* Superb interpersonal, communication, and collaboration skills

* Strong problem-solving and analytical abilities

* Excellent organizational and time management skills

* Strong oral comprehension and analytical thinking

* Open to coaching and receptive to direction in communication

TRAVEL REQUIREMENTS:

* Requires the ability to travel domestically and internationally to visit customers and attend conferences and events (35% travel).

COMPETENCIES:

* Diversity - Demonstrates knowledge of EEO policy;
Shows respect and sensitivity for cultural differences;
Educates others on the value of diversity;
Promotes a harassment-free environment;
Builds a diverse workforce.

* Ethics - Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity andethics;
Upholds organizational values.

* Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs;

Solicitscustomer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

* Oral Communication
- Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification;
Responds well to questions;
Demonstrates group presentation

skills;
Participates in meetings.

* Written Communication
- Writes clearly and informatively;
Edits work for spelling and

grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information.

* Professionalism - Approaches others in a tactful manner;
Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions;
Follows through on commitments.

* Strategic Thinking - Develops strategies to achieve organizational goals;
Understands organization's strengths & weaknesses;
Analyzes market and competition;

Identifiesexternal threats and opportunities;
Adapts strategy to changing conditions.

* Conflict Management
- Good listener,…