Director & Client Partner

Director & Client Partner

City:
Minneapolis

State/Province:
Minnesota

Posting

Start Date:

2/20/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at

Job Description:

Job Description

Wipro Technologies-USA is seeking a dynamic and experienced Client Expansion Executive within our BPS/BPO segment, specifically targeting the Travel & Transportation, Retail, Hospitality and/or Food Supplier sector. This pivotal role presents a unique opportunity for the right candidate to engage with global teams and leverage their extensive knowledge and experience in the BPO industry, ideally exceeding 15 years. As a Client Expansion Executive, you will play a crucial role in fostering collaboration and cultivating enduring partnerships with various client teams.

Your deep understanding of emerging trends and innovations within the BPO sector will be instrumental as we strive to not only meet but exceed client expectations and drive meaningful success across our operations.

LOCATION:

Central or East Coast

Key Responsibilities:

* We are seeking domain-focused practitioners who bring hands-on expertise in operations and solutioning within their respective industries. This role is critical to driving transformation, improving process efficiency, and enabling growth through deep domain knowledge.

* Act as a BPO subject matter expert for client engagements in Travel, Retail, and/or Hospitality sectors. Multiple sectors an added advantage.

* Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs.

* Support pursuit and deal shaping with domain insights and operational best practices.

* Engage in process optimization and transformation initiatives leveraging industry benchmarks.

Required Experience:

* Travel & Transportation:

* Airline operations (reservations, loyalty programs, customer service, cargo).

* Other travel / Logistics / Supply Chain client experience

* Retail:

* Omnichannel retail operations, merchandising, supply chain, and store operations.

* Hospitality & Food Supplier:

* Hotel chains, property management systems, food distribution processes, guest experience.

Actively engage and collaborate with diverse client teams to nurture strategic relationships that facilitate growth opportunities and enhance account performance.

* Work hand-in-hand with the delivery organization, ensuring they are equipped and motivated to achieve client success while proactively identifying and addressing any challenges that arise.

* Assist the delivery team in comprehending client requirements, ensuring that communication and reporting are effectively executed back to client teams.

* Establish and maintain a robust pipeline of new business opportunities through strategic networking, account management, and ongoing relationship development.

* Engage in thorough data analysis to synthesize insights and present tailored solutions to senior leadership and C-level executives, demonstrating how our services can optimize their operations.

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Ideal Experience / Competencies /

Qualifications:

* Minimum of 15 years of extensive experience in BPO/BPS services, demonstrating a well-rounded track record across various operational areas such as trust and safety, eCommerce, finance and accounting, supply chain, procurement, HR, and contact center operations.

* Working with expanding BPO services in Travel, Retail, and/or Hospitality sectors. Multiple sectors an added advantage.

* A rich professional network with a proven ability to build and nurture relationships with key decision-makers, facilitating mutually beneficial partnerships.

* In-depth knowledge…