Client Service & Strategy Director

Client Service & Strategy Director

We’ve partnered with a well-established brand consultancy to identify an experienced Client Service & Strategy Director to join their growing leadership team. This is a senior-level opportunity for a strategic thinker and relationship-builder who thrives at the intersection of brand strategy, client leadership, and integrated marketing.

The Account & Strategy Director will play a critical role in shaping client partnerships, guiding strategic initiatives, and leading cross-functional teams to deliver thoughtful, impactful work. This individual will serve as a trusted advisor to clients while helping drive agency growth, operational excellence, and team development.

This role is ideal for someone who brings both big-picture strategic thinking and hands‑on leadership experience within an agency or consulting environment.

• Leading brand positioning and messaging development
• Guiding integrated marketing and communications strategy
• Developing strategic recommendations and key client deliverables
• Facilitating discovery sessions, stakeholder interviews, and strategic planning engagements
• Translating complex business challenges into actionable brand and marketing strategies
• Ensuring strategic work balances insight, creativity, and executional practicality
• Overseeing presentation development and executive-level storytelling
• Elevating the quality and consistency of strategic thinking across client work

• Leading senior‑level client relationships and strategic conversations
• Providing day‑to‑day account leadership and communication
• Building long‑term client partnerships rooted in trust and collaboration
• Ensuring client expectations are consistently met or exceeded
• Navigating evolving business priorities and complex conversations with confidence
• Proactively identifying opportunities, challenges, and solutions
• Helping clients connect brand strategy to business growth and organizational goals
• Supporting client retention and account growth opportunities

• Providing leadership across client engagements and strategic initiatives
• Partnering with account and project teams to support workflow, prioritization, and resource alignment
• Ensuring consistency and excellence across deliverables
• Fostering collaboration between strategy, creative, and execution teams
• Supporting team growth, mentorship, onboarding, and development
• Helping build scalable processes and operational efficiencies
• Contributing positively to agency culture, communication, and team engagement

• Contributing to agency growth strategy and leadership planning
• Supporting new business opportunities and proposal development
• Identifying opportunities to deepen and expand existing client relationships
• Participating in pitch development and strategic presentations
• Overseeing account planning and long‑term client success strategies
• Supporting revenue growth and client retention efforts

• 10+ years of experience in brand strategy, marketing strategy, agency leadership, consulting, or client services
• Proven success leading complex client relationships and strategic engagements
• Strong understanding of branding, messaging, marketing, and communications strategy
• Experience leading and collaborating across cross‑functional teams
• Exceptional communication, presentation, and facilitation skills
• Ability to think strategically while managing executional details
• Experience contributing to business development and organizational growth
• Collaborative, proactive, and solutions‑oriented leadership style

• Building strong, trusted client partnerships
• Delivering high‑quality strategic work that drives measurable impact
• Leading collaborative, accountable, and high‑performing teams
• Ensuring efficient execution across projects and engagements
• Supporting continued agency growth through strategic leadership and relationship development

• Opportunity to wear multiple hats and influence both strategy and execution
• Exposure to a wide range of industries, brands, and business challenges
• Ability to contribute ideas and shape strategic direction in a meaningful way
• Collaborative, entrepreneurial environment where initiative is valued
• Chance to work at the intersection of business strategy, branding, and creative problem‑solving
• Team‑oriented culture focused on delivering exceptional work while supporting one another

This role is based in downtown Minneapolis and operates on a hybrid schedule, with team members working in‑office 3 days per week.