ICHRA Account Manager

Role Overview

We’re looking for an ICHRA Account Manager to manage and oversee relationships for employer clients that take advantage of Gravie’s ICHRA product. You will work to understand client needs and exceed their expectations while collaborating closely with Gravie Care, Implementation, Finance, and Sales teams.

• Educate employer clients about Gravie’s ICHRA product and services.
• Provide accurate and timely answers to clients’ questions.
• Ensure new and renewing employer clients receive accurately completed onboarding documents and route completed items to internal teams.
• Facilitate and present kick‑off meetings to clients’ employee populations.
• Research and resolve client issues and elevated member issues.
• Proactively deliver ongoing guidance and thoughtful recommendations to clients.
• Coordinate and manage ongoing relationships with clients, including meetings/regular outreach, delivery of applicable reports, and contract discussions.
• Assist groups through their plan renewal in determining affordability and establishing their contribution strategies.
• Work with Sales and Implementation teams to ensure smooth onboarding of new clients.
• Demonstrate commitment to core competencies of authenticity, curiosity, creativity, empathy, and outcome orientation.

• Bachelor’s degree or equivalent experience in customer service.
• Minimum of 3 years customer service or account management experience.
• Account management experience in the health insurance or health care industry, ideally in the ICHRA space.
• Demonstrated ability to work independently with a high level of organization and effectively manage time‑critical issues.
• Experience working in a highly dynamic environment (startup or emerging growth company) or demonstrated ability to do so.
• Clear and effective communicator, including public speaking skills.
• Ability to work collaboratively across a team and functions.
• Energetic, positive attitude and self‑motivated.
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.

• Previous startup company experience.

The salary range for this position is $56,830 - $75,773 annually. Numerous factors such as education, skills, work experience, and certifications are considered when determining compensation. In addition to base salary, this position is eligible to participate in the ICHRA AM bonus program.

The benefits package includes standard health and wellness benefits, alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401(k) program, transportation perks, education reimbursement, and paid paw‑ternity leave.