Associate Client Success ( Fleet Coach

Associate, Client Success – Fleet Coach

We’re looking for an Associate, Client Success – Fleet Coach to join our team. In this role, you will execute fleet transactions that support product and asset management while applying comprehensive knowledge of the client and Element’s products and services. You will manage client requests, resolve issues, coordinate activities, and ensure a consistent and easy client experience.

• Execute day‑to‑day tactical requests and activities, complex or routine, in accordance with client policies, procedures, and priorities.
• Apply comprehensive knowledge of the client and Element’s products and services.
• Provide responsive service delivery, request completion, or coordination management.
• Receive, complete, coordinate, and/or advance requests and activities that support product and asset management for external clients.
• Manage exceptions to ensure processes and requests are followed up in a timely manner and a closed‑loop process is used with Partner or Manager.
• Identify requests that require specialized knowledge or escalation and leverage subject matter experts to resolve inquiries quickly and efficiently.
• Takes ownership of client issues and applies critical thinking, problem‑solving, and root‑cause analysis to identify solutions.
• Support the Client Success team on reporting.
• Back up and assist other Client Success Partners in support of assigned portfolios during absences or other circumstances as required.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Minimum of 2 years relevant customer service or client account management experience, preferably in a B2B service environment.
• Work completed accurately and efficiently with significant attention to detail.
• Manage multiple tasks simultaneously in a rapidly changing, fast‑paced environment.
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint.

• College or university degree preferred; BS or BA in business or related field strongly preferred. Equivalent experience considered.
• Advanced Excel capabilities strongly preferred.
• Build and maintain productive working relationships based on mutual trust at all levels in the organization.
• Obtain and effectively analyze data, identify trends or issues, reach logical decisions or recommendations, and act quickly to implement solutions.

Hopkins, MN

The hiring base salary range for this position is $51,600 – $70,950 annually.

• A culture of innovation, empowerment, decision‑making, and accountability.
• Comprehensive health and welfare benefits that serve your needs and foster a culture of wellness.
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays).

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.

Disability‑related accommodations during the application and interview process are available upon request. If you require an accommodation, please contact us.