Accounts Receivable Senior Collector

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the role:

The Senior Collector is responsible for managing high-volume outstanding receivables, resolving complex account issues, and driving successful recovery strategies to minimize delinquencies and support company cash-flow goals. This role serves as the escalation point for difficult accounts, partners closely with internal teams, and provides guidance and mentorship to junior collections staff. Plan, evaluate, implement and continuously improve all aspects of the procure to pay process.

Manage assigned portfolio of customer accounts to ensure timely payment collection

Conduct outreach via phone, email, and written correspondence to resolve past-due balances

Review and analyze customer account history to identify discrepancies and trends

Handle escalated collection issues and negotiate payment plans, settlements, or dispute resolutions

Maintain accurate documentation of contact attempts, outcomes, and account notes in system

Collaborate with Sales, Customer Service, and Billing teams to resolve invoicing issues

Monitor aging reports and provide weekly status updates to leadership

Prepare collection statements, demand letters, and other related communications

Recommend accounts for third-party collections, legal escalation, or write-off when appropriate

Mentor and support junior collectors, assisting with training and best practices

Ensure compliance with company policies and all federal/state collection laws Contribute to process improvements and AR performance initiatives

Other duties as assigned.

About you:

Solid knowledge of accounting policies, procedures, and controls.

Strong analytical skills, critical thinking, and keen attention to detail.

Strong systems skills, including the understanding of how systems can be leveraged to improve the effectiveness and efficiency of our processes and overall performance.

The ability to build and foster relationships across the organization.

Effective oral and written communication skills, as well as negotiation skills.

Experience in leading a team and implementing process improvements.

Must enjoy working in a fast-paced, large organization and thrive under pressure.

Ability to work independently with little supervision, provide timely and clear communication, and lead with accountability for results.

Required Qualifications:

Bachelor’s 3–5+ years of collections or accounts receivable experience (B2B preferred)
Strong understanding of collection procedures and credit policies

Excellent negotiation, communication, and conflict-resolution skills

Proficient in Microsoft Office Suite and AR/ERP systems (e.g., SAP, Oracle, Net Suite, or similar)
Strong attention to detail and organizational skills

Ability to handle sensitive situations with professionalism and tact Physical Demands:

Able to speak and hear clearly while communicating with staff, management, and clients.

Able to sit, and /or stand for 100% of an 8-hour day.

Dexterity in hands and fingers to operate computer and other equipment.

Must have average vision and able to see to read reports and operate equipment.

Our benefits include:

Structured wage increases

Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
Additional vacation days for years of service

Business support for education or training after 9 months with the company

Learning & development opportunities (unlimited access to e-learnings and more)
Working at ALSThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that…