F & B Supervisor Job Minneapolis area,Minnesota USA,Business

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
Assist and support staff in any of their job functions as needed
Conduct daily pre-shift in an upbeat and motivational manner
Conduct informative and motivational pre-shifts
Direct interaction with trainers and trainees
Conduct 100% table visits
Ensure that service is up to HOBE standards
Assist in perceiving and troubleshooting potential problems
Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out all servers and bar staff at end of shift
Responsible for bank and adherence to HOBE cash handling policy
Assist in filling “change” requests from bartenders and servers
Maintain HOBE safety and sanitation standards and hold staff accountable for doing the same
Support and communicate with all other departments
Enter all liquor orders and manage inventory process for the bars
Monitor the labor cost of the shift, paying close attention to overtime
Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client’s approval
Accurate accounting close-out of special events
Checking accuracy of labor system at the end of the shift
Oversee parties/special events in the rooms
Provide guidance in executing outstanding guest service while following the House of Blues Entertainment implemented Steps of Service
Conducts performance counseling and ensures discipline procedures follow all HOBE guidelines
Recruitment and Training of hourly staff members
Develop strategies to generate/enhance revenue

WHAT THIS PERSON WILL BRING

Required:

TIPS and RAMP/ Responsible Alcohol Awareness Training Certification or Equivalent
Ability to work late hours
3 years supervisory experience in high volume restaurant/live entertainment environment
Working knowledge of restaurant and bar operations
Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office
- Word, Excel, Access and PowerPoint)
Skill in leadership, guest relations, decision making and staff schedule maintenance
Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
High School diploma

Preferred:

Point of Sales knowledge, preferably MICROS
Some college or college degree

Physical Demands/Working Environment:

Working environment is fast-paced, loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 35 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.…