Badging & Front Desk Coordinator

Badging & Front Desk Coordinator

We're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world.

At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

The Badging and Front Desk Coordinator focuses on the proper check-in and check-out of all Headquarters guests, overseeing guest entry area, monitoring building entrances, managing deliveries and mail, and adhering workplace security protocols. This position will support onboarding and orienting new hires for Sun Country Airlines. This includes the pre-employment background process through the first day orientation and any continuous access and badging needs that an employee may require during their time with the company.

Essential

Roles and Responsibilities:

• Greets, verifies, and registers visitors and connects them with their intended Sun Country employee or department.
• Responds to visitor inquiries or issues and requests in a timely, friendly and efficient manner; fields visitor questions, conducts research and resolves any visitor inquiries.
• Observes and reports repairs needed on any area in the immediate entrance.
• Reports lost and found articles promptly and accurately.
• Informs management of any issues or situations that may require the need for the management team to meet if foul play is suspected or if something potentially suspicious is happening in and around the headquarters building.
• Maintains strict building access control.
• Provides outstanding service to both our internal and external customers.
• Understands and performs basic safety, security, and emergency procedures of the headquarters building.
• Supports the compliance with AOSSP (Aircraft Operator Standard Security Program), PCSSP (Private Charter Standard Security Program) and FACAOSSP (Full Air Cargo Security Program) in all areas associated with the badging function, including management of Rap Back (Record of Arrests ad Prosecution Background), Airline Employee Vetting (AEV) CHRC (Fingerprint-based Criminal History Records Check) and all pre-employment badging procedures.
• Coordinates pre-employment candidate screening process and facilitates new-hire onboarding process for single requisition and mass hiring classes.
• Anticipates possible issues before they arise and effectively solves problems in advance. This includes independently making quick, educated decisions, and seeking coaching/support where needed.
• Assists with talent acquisition and onboarding activities and projects, as needed.
• Coordinates and administers pre-employment fingerprint based criminal history background checks.
• Effectively interprets TSA regulations as it pertains to CHRC retention, fingerprint based criminal history background checks.
• Assist with the coordination of all aspects of badge renewal in compliance with TSA and Sun Country policies
• Assist with coordinating the SIDA and SY Blue Badge Termination Process
• Effectively interprets and administers Sun Country's  policy.
• Provide assistance in coordinating SIDA/SCA badging appointment scheduling.
• Along with the IT department, coordinates badging for contractors of Sun Country; determining proper door access.
• Coordinates along with IT security access for Sun Country employees to various Sun Country properties.
• Assists in any audits within the badging function to ensure badging compliance.
• Maintains reports and audits retention.
• Extensive interaction with employees, visitors, contractors, and all levels of management, will serve as the subject matter expert and resolve all inquiries for various levels.
• Supports continuous efforts to ensure compliance with established company, government, customer regulations and…