Senior Digital Product Manager

Responsibilities

• Ensure a data‑driven approach to prioritize building the right thing that maximizes results for end users and internal partners.
• Focus on ongoing measurement and optimization of digital experiences supporting seamless self‑service and human‑assisted interactions.
• Advocate reusability of capabilities to drive cost‑effective scale and speed to market.
• Leverage market, competitive insights, customer needs, and business priorities to establish a digital product vision.
• Define best‑in‑class, future‑state user experience journeys that differentiate the organization competitively.
• Align the vision across enabling functions to build an integrated delivery roadmap.
• Re‑evaluate priorities during planning to optimize capacity against user and business value.
• Use OKRs to drive roadmap priorities.
• Integrate digital products, platforms, and capabilities to enhance user experience and drive business value.
• Advocate for modernization of platforms and capabilities to improve speed to market and operational efficiency.
• Drive product development by actively managing the roadmap through the agile delivery lifecycle.
• Apply discovery to evaluate high‑value ideas with a customer‑centric mindset.
• Enable a cross‑channel strategy (web, mobile, voice, in‑person) by delivering integrated solutions that drive adoption, engagement, and growth.
• Identify product–market fit through research deliverables such as briefs, personas, story maps, prototypes, charters, and experience mapping.
• Develop a North Star metric to link business outcomes to customer value and unify stakeholders around a single goal.
• Continuously measure results against the North Star metric to manage performance and guide progress.
• Leverage leading indicators to focus teams on the highest value work.

• Digital Product Management experience.
• Expertise in interdependencies among product model system elements and ability to design solutions that synchronize resources for business results using metrics, KPIs, design systems, service blueprints, and reusability.
• Ability to anticipate shifting market priorities and customer needs consistently adding value.
• Strong customer centricity to implement strategies ensuring positive experiences across all touch points.
• Knowledge of technical aspects of software products and ability to design, configure, and integrate technical components.
• Understanding of risk management processes and ability to apply appropriate risk mitigation.

• Product PnL, strategy, vision, and planning.
• Digital products and platforms, discovery, build, and development.
• Agile ways of working, channel alignment, adoption, and growth.
• Customer experience research, insight, and execution.
• Go‑to‑market and sales channel management.
• Performance measurement and optimization.
• Marketing and analytics.

Our team designs and delivers end‑to‑end digital experiences that power how customers apply for and onboard credit cards across web and mobile platforms. We support consumer, small business, and partner‑branded card portfolios, focusing on intuitive servicing, secure payments, rewards, digital wallets, and acquisition capabilities that drive engagement and long‑term value.

The role offers a hybrid/flexible schedule: an in‑office expectation of three or more days per week with the flexibility to work outside the office on other days.

• Health care (medical, dental, vision)
• Basic and optional term life insurance
• Short‑term and long‑term disability; pregnancy and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks)
• Up to 11 paid holidays
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per year

U‑S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to protected categories. U‑S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in U.S. facilities and territories.