Product Administration Specialist

Product Administration Specialist

Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building this reputation.

The Product Administration Specialist is responsible for creating and maintaining large-group dental benefit booklets. This role plays a critical part in ensuring that large group dental benefit booklets contain accurate plan information and regulatory language. The Product Administration Specialist works closely with internal teams, including Account Management and Legal. The Product Administration Specialist reports to the Product Administration and Contracts Manager.

This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time.

Essential Functions:

• Create new large group booklets for fully insured and ASO (Administrative Services Only) dental plans with a high degree of accuracy.
• Process booklet update requests for existing group accounts.
• Maintain a database of finalized booklets on a shared internal company drive.
• Review and interpret group contracts, benefit summaries, and underwriting documents to ensure accurate booklet benefit language.
• Verify that all required documentation is received and complete prior to processing.
• Coordinate with Account Management, Legal, and other internal departments to clarify group setup and resolve discrepancies.
• Respond to internal inquiries related to benefit booklet status and custom language requests.
• Maintain organized records and documentation for all group requests processed.
• Follow established workflows, procedures, and quality control standards for all tasks.
• Assist with reviewing and validating booklet accuracy against the system as needed.
• Support process improvement efforts by identifying opportunities to streamline Product Administration booklet workflows.
• Meet established productivity and quality metrics on a consistent basis.
• May assist in the development of process documentation and/or reporting.
• Other duties as assigned

Knowledge, Skills and Abilities:

• Accuracy & Attention to Detail:
  Consistently produces work that is thorough, precise, and error-free
• Organizational
  
  Skills:
  
  Effectively manages workload, prioritizes tasks, and meets deadlines
• Dependability:
  Reliable and consistent in meeting productivity and quality expectations
• Collaboration:
  
  Works effectively with internal partners to gather information and resolve issues
• Adaptability:
  Adjusts to shifting priorities, system changes, and evolving workflows with ease
• Initiative:
  Proactively identifies and escalates issues to prevent downstream errors.

Required

Education and Experience:

• Associate's or Bachelor's degree in a dental related field or equivalent combination of education and experience.
• Minimum of 5 years of experience in insurance product operations, regulatory filings or related roles (dental/vision insurance preferred).
• Minimum of 1-2 years of experience in data entry, group processing, or a related administrative role.
• Strong attention to detail and commitment to accuracy.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Effective written and verbal communication skills for cross-departmental collaboration.

Work Environment/Physical Demands:

• Travel Requirements:
  Very limited
• Weight Lifting Requirements:
  Less than 20 lbs.
• Sedentary Work:
  Prolonged periods of sitting at a workstation while working at a computer

Relationships:

• Reports To:
  
  Product Administration and Contracts Manager
• Internal Relationships:
  Works with Account Management, Sales, Legal and Proposal Team
• External Relationships:
  Vendors, Group Clients and Brokers

Benefits & Compensation:

Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO), Holidays and days of remembrance. The starting salary range for this position is $47,000 to $59,000 annually. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members.

In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.

Equal Employment Opportunity…