Site Supervisor - Office Services

Overview

IST Management Services, Inc. is seeking an experienced leader to join our team in Minneapolis, MN. The Site Supervisor – Office Services will lead a team of 2+ employees in providing excellent mail, copy, and hospitality office services support for our on‑site customers. Candidates will need at least 1 year of experience managing a team in similar mail and/or copy office services and support operations to be considered for this position.

This is a direct hire, full‑time position with IST Management.

Regular business hours, generally Monday‑Friday 8 AM – 5 PM, with flexibility to handle work‑related matters during occasional special events or off‑hours functions.

Base salary: $24.00 to $25.00 per hour USD, DOE.

Medical, Dental, Vision, 401(k), Long and Short Term Disability, Pet Insurance, Paid Time Off, and Bonus Incentives.

The interview process will consist of a combination of phone, web video, and in‑person conversations. This position is located on‑site in Minneapolis, MN.

IST Management is a business process outsourcing company with over 1,800 employees and 25 years of experience, operating in more than 38 U.S. cities. We provide litigation and corporate office support services, e‑Discovery, and managed services. IST Management also offers facilities management and office services. We have been recognized as a winner of the Nation’s Best & Brightest Companies to Work For, received the HR Professional Excellence Award, and have been included in the INC 5000 list.

For more information, visit

• Lead the site team delivering exceptional office services and hospitality support for on‑site customers.
• Mail services, copy services, reception and corporate hospitality services, facilities management and light maintenance services, and vendor coordination.
• Maintain effective written and oral communication with clients, employees, and the operations team; attend meetings and keep up‑to‑date reporting.
• Work collaboratively with customer‑based and IST Management internal teams to deliver our signature white‑glove service.
• Prioritize work and ensure customer needs are met in regards to on‑time delivery of services and quality of work; develop and improve standard operating procedures; manage, train, and coach team members.
• Ensure the proper and safe use of all equipment used by employees.
• Provide administrative support as needed to communicate service attainment.
• Perform other tasks as assigned.

Candidates will need at least 1 year of experience managing a team in similar office services and support operations to be considered for this position. Other qualifications include:

• Authorization to work for any employer in the U.S. required.
• High School Diploma or GED required.
• Prior mail or copy related experience required.
• Computer literacy; fluency in Microsoft Office suite.
• Excellent communication skills – verbal and written.
• Knowledge of supervisory techniques to manage, motivate and train employees.
• Critical thinking skills and sense of accountability; problem‑solving ability.
• Ability to meet attendance policy.
• Ability to lift up to 55 lbs on occasion; ability to stand and/or walk for extended periods of time.

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by contacting our Talent Acquisition team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.