Business Analyst

Join a strategic enterprise initiative focused on advancing AI, automation, and digital workflow capabilities within a Service Now environment. This Business Analyst role offers the opportunity to partner with stakeholders, architects, developers, and governance teams to shape solutions that improve processes and support meaningful business outcomes.
Responsibilities

• Facilitate discovery sessions, stakeholder interviews, and requirements workshops to capture business needs.
• Translate business goals into clear documentation such as business requirements, functional specifications, process flows, use cases, user stories, and acceptance criteria.
• Evaluate current and future-state processes to identify opportunities for efficiency and improvement.
• Work closely with Service Now developers, solution architects, and governance teams to align requirements with technical solutions.
• Support Agile delivery activities including backlog refinement, prioritization, sprint planning, and release readiness.
• Contribute to the delivery of AI, automation, and digital workflow enhancements across the platform.
• Coordinate user acceptance testing, business validation, and issue resolution efforts.
• Track risks, dependencies, issues, and action items while keeping stakeholders informed of progress.
• Assist with change management, user adoption, communications, and knowledge transfer documentation.

Skills

• 5+ years of business analysis experience supporting enterprise technology or digital transformation initiatives.
• Strong experience working in Agile and Scrum environments.
• Proven ability to elicit, analyze, and document business and functional requirements.
• Experience developing user stories, use cases, and acceptance criteria.
• Excellent communication, facilitation, presentation, and stakeholder management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to collaborate effectively across business, technical, and governance teams.

Preferred Skills

• Experience with Service Now implementations or enhancements.
• Background supporting AI, automation, intelligent workflows, or digital transformation programs.
• CBAP, PMI-PBA, or a similar business analysis certification.
• Experience working within large enterprise organizations.
• Experience in regulated industries.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We welcome candidates of all backgrounds and are dedicated to building teams that reflect equity, respect, and belonging.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $37 - $71 per hour based on qualifications and experience.