Workforce Operations Analyst

Minneapolis is preferred vs Charlotte but it won’t be decided factor

3 days a week in office required

This role is focused on supporting workforce-related processes through detailed administrative and operational activities. The ideal candidate will be highly organized, process-oriented, and comfortable working within established workflows to ensure requests move efficiently through the required steps.

• Review and validate requests before they are approved and moved forward in the process.
• Manage checklist-driven activities and ensure all required steps are completed accurately.
• Perform reconciliation activities across multiple systems to ensure records, statuses, and process steps are aligned.
• Monitor request progress, identify discrepancies, and update related workflow steps as needed.
• Compile status updates and reporting to provide visibility into workforce requests and their current phase within the overall process.
• Support ongoing process execution while maintaining a high level of accuracy and attention to detail.

Candidates may come from a variety of professional backgrounds, including:

• Executive Assistant
• Business Consultant
• Workforce Management
• Organizational Design
• Organizational Effectiveness
• Organization Optimization
• Change Management
• Process Improvement
• Operations or Administrative Support

Successful candidates typically have experience working within structured processes where defined steps must be followed consistently and accurately.

• Strong attention to detail and ability to identify inconsistencies across systems and workflows.
• Ability to understand how status changes impact downstream process steps.
• Strong organizational and administrative skills.
• Experience compiling information from multiple sources and communicating progress updates to stakeholders.
• Proficiency in Microsoft Excel, including the ability to combine and analyze data to tell a clear business story (advanced Excel skills are not required).
• Ability to create presentations and summarize information in PowerPoint.
• Preferred Experience
• Experience using request management, workflow, intake, or approval-based systems.
• Experience supporting workforce planning, workforce management, contingent labor programs, organizational changes, or similar operational functions.
• Familiarity with systems such as Beeline, Workday, or other workflow management tools is preferred but not required.
• Experience working with tools that facilitate moving requests through a defined process is highly valued, regardless of the specific platform.
• Candidate Profile

The best candidates will be detail-oriented professionals who are comfortable working with large volumes of process-driven work, can maintain data accuracy across multiple systems, and are skilled at providing clear status reporting. They should be able to follow established procedures while understanding how individual actions impact the broader workforce process.

Enterprise Functions Technology (EFT) is seeking a Lead Business Services Consultant to support workforce strategy, planning, governance, and operational execution across a global technology organization. This individual will partner closely with Technology executives, Business Service Leaders (BSLs), Finance, Human Resources, Recruiting, and Workforce Management teams to optimize workforce investments, support hiring and resource planning, and provide executive-level insights that drive strategic decision making.

The successful candidate will combine analytical rigor, business acumen, and strong communication skills to influence workforce decisions, improve operational processes, and help advance workforce transformation initiatives, including the adoption of AI-enabled capabilities and automation.

• Workforce Planning & Governance
• Partner with technology leaders to develop workforce plans aligned to strategic priorities, operating targets, and budget commitments.
• Manage workforce demand, hiring forecasts, attrition planning, and organizational health…