Associate Program Manager

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

The Associate Program Manager, as a member of the program management team, will have primary responsibilities of supporting Program Managers with evaluating and managing leads delivered from SPS Commerce Retail Partners, working to drive maximum adoption per partner. The candidate will be considered the subject matter expert on trading partner on-boarding best practices and act as the key Program Manager support contact for new Retail Partner Enablement Programs.

• Act as main support to the Program Manager in executing on strategies and tactics, activities, and materials for the purpose of conveying the customer's message to their community and driving maximum adoption within program timeline
• Begin draft of communication materials internally and externally in partnership and support of the Program Manager
• Partner with the program manager to develop and create training for sales team to execute on trading partner outreach
• Attend internal and external customer meetings where appropriate intermittently facilitating external customer meetings on Zoom
• Set-up and manage support communication channels, shared drives, and tools for program execution
• Work collaboratively with the Program Manager to understand dependencies and adjust outreach approach and campaign timelines accordingly
• Meet or exceed campaign adoption rate targets; manage to all KPIs Program Manager is expected to meet
• Schedule and facilitate weekly program syncs with Program Managers and the internal program support team.
• Manage calendar invites with customer for program communications and key milestones
• Ensure alignment throughout the program as strategy evolves and shifts by updating templates and decks in collaboration and partnership with the Program Manager

• Bachelor’s degree or equivalent experience PLUS 1 - 3 years relevant experience
• Proven ability to handle multiple projects with an ability to prioritize while focusing on quality and detail
• Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook)
• Clear, concise, and confident communicator (verbal, non-verbal, written), able to facilitate communications and problem resolution internally and externally

• Expert level Excel skills Salesforce, web analysis and reporting tools Retail experience

Basic knowledge of internet-based software products and services

Location:

This role follows a hybrid work model, with regular in-office presence required at our US MN Minneapolis office.

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: 58,900 to 69,000 USD Annual. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all…