Trading Partner Solutions Manager

Responsibilities

• Acts as the primary relationship manager for assigned trading partners, developing trust and serving as strategic advisor.
• Lead regular client meetings and monthly/quarterly business reviews, developing and presenting data-driven insights and growth recommendations that inform partner strategy.
• Translate partner business needs into technical and operational solutions that align with company capabilities.
• Leverage performance data and market insights to inform client performance strategy and recommendations.
• Identify opportunities for upsell and expansion based on client needs and market trends.
• Partner with Product and Internal cross functional teams to align solutions with partner roadmap and growth strategies.
• Provide actionable recommendations that help partners optimize processes, improve adoption, and achieve business goals.
• Act as a subject matter expert on partner workflows and solution offerings.
• Oversee resolution of partner issues in coordination with Product, Operations, and Technical teams, ensuring alignment with business objectives.
• Represent the “voice of the partner” to internal teams, ensuring feedback informs product and process improvements.
• Collaborate with internal teams in developing scalable tools, templates, and processes to improve partner engagement.
• Build strong, lasting relationships with partners, collaborating cross-functionally with internal teams, including Revenue Cycle Operations, Product, Engineering, and Technical Customer Care.
• Maintain trading partner accounts in Salesforce, ensuring accurate and up-to-date documentation of vendor relationships and operational metrics.

• 5+ years of experience in a client-facing role such as account management, analyst, solutions or technical account management role.
• Bachelor's degree in Business, Information Systems, Healthcare Administration, or a related field (or equivalent experience).
• Strategic thinker with the ability to develop and implement partnership strategies aligned with company goals.
• Basic understanding of healthcare technology, data interoperability, or Electronic Data Interchange (EDI) is a plus.
• Strong communication skills, both written and verbal, with the ability to build relationships and collaborate with internal and external stakeholders.
• Demonstrated ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Detail-oriented with excellent organizational and problem-solving skills.
• Willingness to learn and grow in a collaborative, team-oriented environment.
• Familiarity with healthcare regulations such as the 21st Century CURES Act or Medicaid revenue cycle (a plus but not required).
• Proficiency in Microsoft Office (Excel, Word, Powerpoint, Visio, etc.)
• Familiarity with CRM and reporting tools (e.g. Sales Force, Gainsight) a plus