Manager, Business

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks

The Manager provides leadership and direction to the theater crew operations to ensure that all team members are guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed, and well informed.
• Manage and oversee employees in crew operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
• Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
• Manage and oversee day-to-day operations of the theater to ensure efficiency and profitability standards are being maintained.
• Open and close the building, complete nightly paperwork, and prepare/verify shift deposits.
• Manage the monitoring of employee breaks and other minor restrictions per State Law so all legalities and rules are effectively abided by.
• Manages assigned core theater AOR such as HR, Food & Beverage, Marketing, Booth, Facilities, to contribute to the overall operation and success of the theater.
• Aid in the management of the human resource function ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed the company established criteria.
• Ensure that proper security procedures are in place to protect employees, guests and company assets.
• Control costs in all aspects including labor control, portion control, and proper stock ordering procedures.
• Prepare and complete action plans; implementing production, productivity, quality, and customer-service standards.
• Meet financial objectives by forecasting requirements set by the GM, following annual budget requirements, and aiding in controlling theater expenditures.
• Estimate food costs and profits and adjust menus accordingly.
• Enforce safety, sanitary practices and maintenance to ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
A two-year degree college or university, preferably a degree in hospitality management; two to three years of
management experience in a theater or restaurant environment.

Key Skills
Strong Microsoft Office Skills

Performance Measurements

• Theater operation functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
• Profit and loss budgets are within projected operating expectations.
• Customer service levels for managing areas meet and exceed expectations. Guest problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with other team members and management.
• Company sales goals are consistently met and promotions are supported.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 50 pounds.

Specific vision…