Manager, Collections and Customer Support in Minneapolis, Minnesota

Manager, Collections and Customer Support, Sunscription

US Solar is a developer, owner, operator, and financier of solar and solar + storage projects, with a focus on emerging state markets, community solar programs, distributed generation and small-scale utility projects nationwide.

US Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe diverse teams and diverse perspectives lead to better outcomes and breakthrough thinking, which are differentiators in any business and fundamental to our long-term success.

The Manager, Collections and Customer Support will help the Sunscription team maintain healthy customer accounts, reliable collections follow-through, and a top-notch experience for customers participating in Community Solar. This individual will enable residents, businesses, municipalities, and commercial customers to participate in local solar energy development by making sure billing questions, payment follow-up, account issues, support escalations, and collections activity are handled clearly and consistently.

This role owns the operating discipline behind customer account support. The successful candidate will help ensure savings are understood, Solar Credit and billing issues are explained accurately, overdue balances are followed up on with sound judgment, and recurring account issues are turned into better documentation, reporting, workflows, or system improvements.

This is a hands-on working-manager role for someone who can bring structure, urgency, and judgment to both collections and customer support. The role will manage one direct report while staying directly involved in escalations, commercial collections, customer follow-up, issue tracking, and internal coordination across billing, finance, operations, data, product, sales, and leadership.

The role is roughly balanced between collections and customer support. Much of the collections work will focus on important large commercial customers, while the role also supports residential customers and all Sunscription members when billing, payment, account, or service issues need attention. The ideal candidate is energized by making complex account issues easier to resolve and by building the operating discipline that reduces repeat calls, emails, and preventable revenue leakage.

What You'll Do

• Lead day-to-day collections and customer-support workflows for Sunscription, with a focus on timely follow-up, clear ownership, and practical resolution.
• Manage collections activity for important large commercial customers while also supporting residential customers and other Sunscription members as needed.
• Serve as a hands-on contributor for escalated collections, payment, billing, account, and service issues.
• Manage one direct report responsible for customer support, collections follow-up, issue tracking, documentation, or related operational work.
• Review reports and account information to monitor overdue balances, payment status, collections progress, support volume, open issues, and recurring blockers.
• Coordinate with finance, billing, operations, sales, and leadership to resolve customer account issues and improve follow-through on collections and support activity.
• Partner with billing, operations, data, and product teams to identify recurring customer-account issues and turn them into clearer workflows, better reporting, stronger documentation, or system improvements.
• Manage the inflow of new deals, new account issues, escalations, and recurring support items so priorities are clear and no major customer issue is missed.
• Create and maintain customer-support documentation, templates, notes, and internal guidance that help reduce avoidable calls, emails, and repeat questions.
• Identify process improvements that make collections and support workflows clearer, more consistent, and easier to manage as Sunscription grows.
• Use customer-safe language and sound judgment when communicating about billing, payments, savings, Solar Credits, account changes, and service issues.

What Will Help You Succeed

• Strong working-manager mentality with the ability to lead a team…