Principal Customer Contract & Payment Specialist, Neuroscience Shared Services

We anticipate the application window for this opening will close on - 11 Aug 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 10% of travel to enhance collaboration and ensure successful completion of projects.

A Day in the Life

Across our global Neuroscience organization, we advance care for some of medicine's most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey.

The Principal Customer Contract & Payment Specialist is a senior subject matter expert within Marketing Shared Services who leads complex customer contracting and payment activities across Medtronic. The role partners closely with Legal, Marketing, Finance, and Compliance to support contract development, execution, and process improvement while ensuring alignment with internal policies, regulatory requirements, and standardized business practices. Strong analytical skills, attention to detail, and independent judgment are essential to support sound business decisions and operational efficiency.

This role oversees the processing, auditing, and administration of customer contract requests and payments, including HCP consulting agreements in both U.S. and international markets. Key responsibilities include supporting Sunshine reporting, managing invoicing and payment workflows, maintaining policies and procedures, analyzing data, and identifying opportunities to improve processes and systems. As a senior-level contributor, the Principal Specialist also helps resolve complex issues, supports program administration, and ensures timely, accurate execution of critical deliverables.

Responsibilities may include the following and other duties may be assigned.

* Serve as a subject matter expert (SME) for customer contracting and payment processes, providing guidance to internal stakeholders and resolving complex or escalated issues.

* Lead or support process improvement initiatives to enhance efficiency, accuracy, compliance, and scalability within contracting and payment workflows.

* Develop and implement standard operating procedures, job aids, and best practices to ensure consistent execution across the organization.

* Partner with Compliance, Legal, Finance, and Marketing to ensure activities align with regulatory requirements, Sunshine Act reporting, and internal policies.

* Conduct quality reviews and trend analysis to identify risks, recurring issues, and opportunities for operational improvement.

* Support system enhancements, testing, and implementation activities related to contract and payment management platforms (e.g., Workfront, CRM, or financial systems).

* Provide training, onboarding, and ongoing support to team members and business partners on contracting and payment processes.

* Develop and maintain reporting dashboards or metrics to monitor workload, turnaround times, compliance adherence, and operational performance.

* Facilitate cross-functional alignment on contracting and payment processes, helping to standardize practices across business units.

* Lead or support large-scale projects or initiatives, including process transitions, system implementations, or operational transformations.

* Proactively identify operational risks and compliance considerations and recommend mitigation strategies.

* Act as a key liaison between shared services and business stakeholders, ensuring clear communication and effective issue resolution.

* Receive and process requests to create contract records as well as payments

* Travel requirement:
Less than 10%

Must Have:

Minimum Requirements

To be considered, these minimum requirements must be evident on your resume:

* Bachelor's degree required

* Minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.

Nice to Have

* Experience working with non-sales contracts or in a contract-related capacity

* Experience with contract management, payment processing, or shared services operations in a large, matrixed organization

* Demonstrated experience leading cross‑functional projects or process improvement initiatives

* Experience working with healthcare compliance requirements, including the U.S. Sunshine Act,…