Cross-Payment Client Onboarding Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

We are seeking a dynamic and client-focused Project Manager to join our Cross-Payments Onboarding Team. This role is responsible for leading and coordinating project-based onboarding initiatives for new and existing Payments Merchant & Institutional (PMI) clients. The Cross-Payments Onboarding Team is responsible for providing seamless project-based onboarding experience for new PMI clients and expanding existing client relationships with new payments services which include a combination of treasury, card, and merchant service offerings.

The Project Manager role participates in the identification, design, development and implementation of assigned projects and will be the point of contact collaborating with internal and external partners to ensure successful and timely completion of projects. Responsible for guiding project teams through assigned initiatives and holding individuals accountable to deliverables and timelines.

• Oversee all client and internal partner initiatives for new clients or existing clients, adding new payments services with direct impact on PMI ensuring project deliverables are met, on time
• Coordinate, facilitate and participate in client meetings related to assigned projects and initiatives
• Lead and manage end-to-end onboarding projects for PMI clients, ensuring timely and successful implementation of solutions
• Monitor project progress, manage risks, and resolve issues to ensure successful outcomes with the use of project plans as needed
• Solicit ongoing feedback from client relationship team, internal partners and servicing peers to identify areas of improvement

• Bachelor's degree, or equivalent work experience
• Eight to ten years of experience in project management activities

• PMP Certification required.
• Eight or more years of experience within Commercial Payments, including Treasury Management and/or card-based payment solutions.
• Working knowledge of merchant services products, platforms, and client-facing solutions.
• Advanced knowledge of Treasury, Card, and Merchant solutions
• Strong project management skills and expertise.
• Proficiency in Microsoft Office Suite.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong executive presence, confidence partnering with a variety of levels within the organization.
• Demonstrated leadership and the ability to influence without authority.
• Background managing or servicing commercial clients, with an emphasis on an elevated client experience.
• Strong analytical and data interpretation skills.

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

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