Account Manager – Supervisor

• Lead the Account Management team and ensure outstanding client support and service
• Oversee client escalation issues and collaborate with operations to resolve high-level issues
• Develop and cultivate strong working relationships with clients
• Oversee customer training and orientation during facility implementation, including pharmacy processes and supporting E-MAR when utilized
• Provide oversight and participate in business reviews with client leadership
• Ensure adherence to documentation standards in Salesforce CRM
• Assess and develop plans to improve client support and service efficiency and effectiveness
• Assess, develop, and maintain educational offerings for facility partners
• Participate in cross-functional planning for at-risk or lost accounts and develop retention strategies
• Oversee and assist in COVID and flu vaccination clinics and projects
• Recruit, develop, engage, and retain talent while maintaining a high-performing team
• Process payroll and approve expense reports
• Support local marketing initiatives and business development efforts
• Maintain expertise regarding healthcare and pharmacy standards, regulations, and clinical skills

• Work ethic and integrity aligned with company philosophy
• Ability to lead project teams to deadlines
• Ability to build relationships with business unit management and act as a trusted advisor
• Strategic planning and efficient time management skills
• Ability to analyze causes and solve strategic and functional problems
• Ability to work effectively and collaboratively with team members
• Bachelor’s degree preferred
• RN preferred
• Valid driver’s license and clean driving record
• 5+ years of related experience
• Experience working in long-term care pharmacy and/or institutional patient care settings preferred
• Previous team management experience in a healthcare setting preferred
• Strong leadership and team management skills
• Excellent client-facing and presentation skills
• Advanced computer skills, including Excel, Word, and Power Point
• Advanced proficiency in Salesforce CRM
• Ability to work independently and meet deadlines
• Ability to solve problems with minimal direction
• Strong attention to detail and accuracy
• Ability to manage multiple tasks in a fast-paced, team-oriented environment
• Quality-minded and motivated to identify errors and inaccuracies
• Ability to routinely travel within the assigned territory
• Ability to interact effectively in an office environment, manage conflict, and handle stressful situations and deadlines
• Ability to work flexible hours

Demonstrates strong leadership and team management skills while ensuring exceptional client support and service in healthcare settings. Proficient in strategic planning, problem-solving, and maintaining compliance with healthcare and pharmacy standards.

• Leadership Skills
• Client Relationship Management
• Salesforce CRM Proficiency
• Healthcare Standards Knowledge
• Team Management Experience

• Client Support
• Project Management
• Strategic Planning
• Problem Solving
• Educational Development
• Payroll Processing
• Expense Reporting
• Data Analysis
• Documentation Standards
• Long-Term Care Pharmacy Experience

• Work Ethic
• Integrity
• Collaboration
• Attention to Detail
• Conflict Management

• Bachelor’s Degree
• Registered Nurse (RN)

• Healthcare
• Pharmacy
• Client Training
• Vaccination Clinics
• Business Development

• Salesforce CRM
• Microsoft Excel
• Microsoft Word
• Microsoft Power Point