Benefitfocus Client Relationship Manager, Health Plan

Together we fight for everyone’s opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage -

Benefitfocus, a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Our integrated platform enables clients to shop, enroll, manage, and exchange benefits information more efficiently through a consumer-centric experience.

The Client Relationship Manager (CRM) is responsible for developing high-trust relationships with Benefitfocus Health Plan customers, measured through customer satisfaction, relationship health, and customer retention. This role provides continuity across all stages of the customer lifecycle and serves as a strategic partner focused on helping customers achieve desired business outcomes while maximizing the value of their Benefitfocus solutions.

This role is fully remote, with no regular in-office requirement.

• Bachelor's degree required.
• 10+ years of experience in Customer Success, Account Management, Client Relationship Management, or related customer-facing roles.
• Proven success managing a portfolio of complex strategic customers with high visibility and business impact.
• Strong understanding of customer relationship management practices and customer lifecycle management.
• Solution-oriented mindset with the ability to work independently and leverage resources to resolve customer issues at a senior level.
• Excellent written, verbal, interpersonal, facilitation, and presentation skills.
• Ability to influence cross-functional teams and build credibility with executive-level stakeholders.
• Experience working in fast-paced environments requiring resilience, adaptability, and strong problem-solving capabilities.

• Master’s degree preferred.
• Six Sigma, PMP, or other relevant professional certifications preferred.
• Industry experience within Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or Business Process Outsourcing (BPO) environments strongly preferred.
• Experience supporting Health Plan customers and navigating complex enterprise client environments preferred.

At Voya, our Core Four guide how we show up for our customers, colleagues, and business every day. This role contributes to those expectations by serving as a trusted advisor to Health Plan customers while driving long-term business success and operational excellence.

• Instill Customer Obsession – Build trusted relationships, understand customer goals, and proactively deliver solutions that improve satisfaction, retention, and business outcomes.
• Transform with Automation/AI – Leverage technology, platform capabilities, data insights, and emerging tools to improve customer adoption, streamline processes, and create greater value.
• Drive Higher Performance Through Our People – Foster collaboration across internal teams, partners, and stakeholders to ensure accountability, alignment, and successful customer…