Partner Engagement Specialist
Job in
Minneapolis, Hennepin County, Minnesota, 55415, USA
Listing for:
Delta Dental of Minnesota
Full Time
position
Listed on 2026-09-07
Job specializations:
-
Business
Client Relationship Management, Business Development
Salary/Wage Range or Industry Benchmark: 21 - 26 USD Hourly
USD
21.00
26.00
HOUR
Job Description & How to Apply Below
Partner Engagement Specialist
Delta Dental of Minnesota is the largest regional provider of dental benefits, passionately serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several consecutive years and value our team members for building this reputation.
The Partner Engagement Specialist is responsible for providing day-to-day support of the Medicaid and Medicare lines of business. This role will be responsible for successfully managing and responding to a high volume of emails, project management tasks, escalated research, and process development initiatives. This role is responsible for administering established policies and procedures while acting as a liaison between the Company, county personnel, Managed Care Organizations (MCOs), Minnesota Department of Human Services (DHS), and third-party administrators (TPAs).
This position will be with Stratacor, an affiliate of Delta Dental of Minnesota.
Applications must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time.
Essential Functions
Partner and collaborate with Manager of Partner Relations and work independently to research and resolve escalated items within appropriate turnaround times and follow up to ensure solution.Identify, assess, and solution for process improvement and efficiency.Responsible for administering functional process documentation.Review and monitor Government Programs networks, and manage outreach projects in conjunction with DHS and/or MCO partners.Partner with MCOs, key stakeholders, and TPAs to ensure accurate and timely file transmissions, creation of reports, enhancements of reports, and research of incidents.Monitor Government Programs monthly performance standard reports and monitor to ensure service level agreements are being met; partner to design and implement corrective action plans as needed.Track and ensure benefit updates and changes for Medicaid and Medicare lines of business are carried out.Collaborate with internal functional leaders and TPA for client inquiries, escalated concerns, training management, and managing process change.Knowledge,
Skills and AbilitiesRequired:
Strong verbal, written, and presentation skills.Excellent interpersonal skills with the ability to build relationships with internal and external stakeholders.Ability to multi-task, self-motivate, and successfully operate in a fast-paced, team environment.Ability to manage time effectively and meet established deadlines.Must adapt well to change and successfully set and adjust priorities as needed with an appropriate sense of urgency.Capable of researching an issue and following through to its conclusion/resolution.Ability to demonstrate considerable tact, diplomacy, discretion, and judgement when interacting with others, while also having the ability to build and maintain effective interpersonal relationships.Ability to collaborate and partner with internal and external stakeholders at all levels.Must have a high level of organizational skills, self-discipline, and motivation.Ability to follow policies and procedures and help develop process improvement opportunities to improve efficiencies when using good judgment.Solution driven problem-solving skills and proven analytical skills.Ability to work with little oversight, applying education and professional experience to achieve outstanding results.Proficient with MS Office (E.g., Outlook, Word, Excel, PowerPoint).Preferred:
Project management skills.Ability and interest in analyzing and synthesizing data for internal and external stakeholders.Education and Experience
Required:
Associate's degree in business or related degree; and/or equivalent work experience1+ years of experience working in healthcare insuranceExperience researching and resolving customer inquiriesPreferred:
Experience with Managed Care Organizations and/or government programsDental insurance industry experienceWork Environment/Physical Demands
Travel Requirements:
Periodic local client visitsWeight Lifting Requirements: 20 lbs.Sedentary Work:
Extended periods of sitting at a workstation while working on a computer.Relationships
Reports To:
Manager, Partner RelationsDirectly Manages:
NoneInternal Relationships:
Interface with enterprise-wide staff at all levelsExternal Relationships:
Managed Care Organizations, Minnesota Department of Human Services, and Third-Party VendorsBenefits & Compensation
Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO) and Holidays. Visit https://(Use the "Apply for this Job" box below). for more information.
The starting salary range for this position is between $21.00 and $26.00 per hour.…
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