Business Risk Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Manager of Product and Marketing Controls and Process Excellence leads a team that enables business procedures, controls, policy implementation, change management, financial controls, and marketing governance activities across PCS Product & Marketing.

This leader ensures the organization maintains effective business processes, strong operational disciplines, quality controls, and regulatory compliance while enabling business growth and strategic initiatives. The role serves as a key partner to Product, Marketing, Compliance, Finance, Operations, Audit, and enterprise stakeholders to drive operational excellence, process improvement, and sound business practices.

• Lead, coach, and develop a team of professionals supporting procedures, controls, policy implementation, audit coordination, and marketing governance activities.
• Establish team priorities and performance expectations aligned with business objectives.
• Promote a culture of collaboration, accountability, continuous improvement, and customer-focused execution.
• Build a high-performing team and develop team capabilities through cross-training, knowledge sharing, and succession planning.
• Manage workload prioritization and resource allocation across multiple business initiatives and regulatory commitments.

• Oversee the management of business procedures, including annual reviews, publication, repository management, retention requirements, and document governance.
• Ensure procedures are current, accurate, and aligned with business operations and enterprise requirements in partnership with partners and stakeholders.
• Partner with business leaders to implement process changes and maintain high-quality documentation standards.
• Identify opportunities to simplify processes and improve operational efficiency.

• Lead activities that support the maintenance and effectiveness of business controls.
• Oversee control updates, self-assessments, testing support, and enhancement initiatives.
• Partner with stakeholders to ensure controls remain aligned with changing business processes and regulatory expectations.
• Identify opportunities to strengthen operational practices, improve efficiencies, and reduce operational losses.
• Support implementation of automated and streamlined solutions that improve control execution and business outcomes.

• Serve as the Product & Marketing liaison for enterprise policy updates and implementation activities.
• Coordinate impact assessments, gap analyses, and implementation planning for new or revised policy requirements.
• Facilitate stakeholder reviews and consolidate business feedback.
• Ensure required changes are effectively incorporated into procedures, controls, and business operations.

• Lead coordination of internal audits, external audits, business reviews, and compliance assessments.
• Ensure timely and accurate responses to information requests and testing activities.
• Oversee action plans and remediation efforts resulting from audits, reviews, and assessments.
• Maintain strong partnerships with compliance, audit, and business teams to promote sustainable solutions and continuous improvement.

• Provide oversight for business change review and approval processes.
• Ensure proposed business changes and marketing activities receive appropriate review and approvals.
• Partner with Compliance, Finance, Operations, and business stakeholders to facilitate successful implementation of business initiatives.
• Drive consistency, transparency, and accountability throughout change management activities.

• Provide leadership oversight of the CAP/PAM administration process supporting marketing campaign readiness.
• Ensure stakeholders remain aligned, approvals are completed in a timely manner, and campaign launch…