Operations Project Manager

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As a Business Operations Project Manager within our Direct business, you will be the connective tissue between our frontline operational teams and the initiatives designed to make their work better. This role is built for someone who thrives on building relationships, understanding how work gets done, and rallying cross-functional teams around meaningful change. You bring enough project management discipline to keep initiatives on track, but your real strength is your ability to listen, communicate, and move people forward, not just manage a timeline.

Working closely with our Order-to-Cash teams, IT partners, and senior leadership across Comfort Medical and Coloplast, you will lead operational improvement initiatives from idea through implementation, ensuring projects deliver real, measurable impact for the teams we support. You do not need to come from the healthcare industry, if you have driven operational improvement in a complex, high-volume service environment, we want to hear from you.

We will tach you everything you need to know about our business.

• Lead large scale operational improvement efforts focused on business process optimization, including coordinating of technology adoption that support frontline teams.
• Manage multiple improvement projects concurrently through the full project lifecycle from planning, development, launch, monitoring, and debrief facilitation to close out.
• Develop comprehensive project plans including scope, timelines, resource requirements, dependencies, and risk assessments.
• Create and maintain required project documentation and artifacts
• Lead cross-functional teams including business stakeholders, operational leaders, IT partners, developers, and vendors to achieve project objectives within defined constraints
• Serve as liaison between operations teams and IT teams, clearly communicating business needs so that technology partners can deliver effective solutions.
• Track and report project progress to stakeholders and leadership
• Ensure project deliverables meet quality standards, business requirements, and technical specifications.
• Conduct stakeholder interviews and workshops to gather business and technical requirements for process improvements and system implementations.
• Document business requirements clearly so that IT and development partners can build or configure solutions that meet operational needs.
• Validate requirements through reviews and approvals and ensure requirements traceability through the project lifecycle
• Coordinate and lead user acceptance testing (UAT) to ensure solutions meet business requirements are met before go-live.
• Lead process mapping sessions to document current and future state workflows using standard methodologies (e.g. swimlane diagrams, value steam maps).
• Analyze existing business processes and supporting systems to identify bottlenecks, inefficiencies, and improvement opportunities.
• Partner with service teams to design optimized workflows that leverage technology capabilities, enhance productivity, and drive improved revenue outcomes
• Leverage data analytics to track project metrics, demonstrate ROI, and support data-driven decision making.
• Support post-implementation stabilization by monitoring adoption, tracking issues, and coordinating resolutions with IT and vendor partners.
• Serve as a change agent to drive process improvements and technology adoption across the organization
• Assure all processes, SOPs, and tools are in compliance with our HIPAA privacy standards, all state and local laws, our Accrediting agency, OSHA, Medicare/Medicaid, Third-Party and private payor guidelines.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned

• Bachelor's degree or 10+ years’ equivalent professional experience
• 3+ years of experience leading operational improvement, process change, or cross-functional project nitiatives in a complex, high-volume environment.
• A natural communicator and relationship builder who works confidently and comfortably across frontline teams, operational leaders, and senior leadership.
• Proven track record of successfully delivering operational improvement projects from initiation through closure with demonstrated business impact.
• Strong project…