Business Transformation Intern - MN

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. At Xcel Energy, our employees are the driving force behind our success.

So we make sure that, here, you can be your best. Doing work that makes a difference for neighbors and communities. Working with a team you can count on to push you. Expanding skills, staying ready for change, and capturing opportunities to grow. All with the support, rewards and recognition you need to thrive – during your internship and beyond.
The Business Transformation Intern will support the Customer Core (CIS Modernization) program within the Products & Services Tower at Xcel Energy, based in Minneapolis, MN. The team is responsible for designing and delivering future-state customer, billing, and product/service processes as part of a large-scale enterprise transformation. As the program transitions into detailed design, development, and training preparation, the intern will work alongside business leads, product owners, and cross-functional tower teams (e.g., billing, reporting, and customer experience) to help translate business requirements into actionable deliverables.

This includes supporting process design documentation, identifying gaps (e.g., non-SAP integration considerations), and preparing materials that enable successful system build, testing, and end-user training. The intern will gain exposure to large-scale utility transformation, regulatory considerations, and how business, technology, and data teams collaborate to deliver customer-focused outcomes. Work will be performed in a hybrid environment based in Minneapolis or Denver, with frequent interaction across distributed teams.

This position is for a May 24, 2027 start date. This position may have the possibility to extend beyond the internship’s initial term based on the candidate’s successful performance and Xcel Energy’s business needs.

• Support development and refinement of detailed business process designs and documentation as the program moves into design and build phases
• Analyze and organize requirements, decisions, and dependencies across towers, including tracking gaps (e.g., non-SAP solutions, cross-system integrations)
• Assist in creation of training and change management materials to support future system adoption (job aids, process guides, presentations)
• Coordinate inputs from product owners, SMEs, and tower leads to ensure alignment across customer, billing, and reporting work streams
• Support program reporting and organization needs, including preparing summaries, tracking action items, and maintaining documentation repositories
• Contribute to continuous improvement by identifying inefficiencies or risks in current processes and proposing structured solutions

• Current student, Junior or higher
• Enrolled in an accredited college or university and pursuing a degree in Business, Energy, Sustainability, Technology, Organization Management
• Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

• Team player
• Good communicator
• Proficient in Microsoft Office

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply…