Collections Specialist

Description

We are looking for a Collections Specialist to support account resolution activities.

This long-term contract opportunity is suited for someone who can communicate professionally, manage sensitive billing matters, and work effectively in a fast-paced branch environment. The position calls for sound judgment, strong follow-through, and the ability to navigate collection-related tasks across healthcare and operational systems.

Responsibilities:

- Manage outstanding accounts by reviewing balances, contacting appropriate parties, and driving timely resolution of payment issues.

- Investigate billing and collection discrepancies, document account activity accurately, and maintain clear records for follow-up actions.

- Work with internal teams and external stakeholders to address questions related to healthcare coverage, reimbursement, and account status.

- Use available systems and digital tools, including video-based communication when needed, to support efficient account servicing and issue resolution.

- Apply established collection procedures while meeting service expectations, compliance standards, and departmental turnaround goals.

- Coordinate with offshore or cross-functional support partners to ensure account updates and escalations are handled consistently.

- Monitor case progress, identify barriers to collection, and recommend next steps to improve recovery outcomes.

- Support process-related activities tied to healthcare programs and payer environments, including TRICARE and Health Care.gov-related account matters.

Requirements - Prior experience in collections, billing support, or account resolution within a detail-focused business environment.

- Working knowledge of collection processes and the ability to handle sensitive financial conversations with tact and professionalism.

- Familiarity with healthcare-related systems, payer workflows, or programs such as TRICARE and Health Care.gov.

- Comfortable using technology platforms, including video tools and internal account management systems.

- Strong organizational skills with the ability to manage multiple cases, maintain documentation, and meet deadlines.

- Effective communication skills and the ability to collaborate with onsite and offshore teams.

- Exposure to analytical or technical tools such as R Code or NIS is helpful.

- Understanding of hiring or operational support processes is a plus, depending on team needs.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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