Customer Success Manager, Mid-Market

Our mission and why it matters

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We don't just simulate risks. We build the tools that detect and stop them.

At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. As a Customer Success Manager in our Mid-Market segment, you will be at the center of this mission. You will partner closely with security leaders, guiding them to build effective programs that protect thousands of employees and deliver measurable business outcomes.

You will be the strategic partner your customers rely on to get the most out of Hoxhunt. In mid-market, this means guiding companies typically between 1,000 and 3,500 employees. Some will look to you for best practices, others will need your help demonstrating value to their leadership teams. In every case you will guide them to unlock results that matter, while building strong and lasting relationships.

You will thrive here if you enjoy freedom paired with responsibility. Many things are still being defined, which gives you the opportunity to shape how Customer Success is done in a growing scale-up. You will experiment, define, and refine playbooks that make your customers successful while helping our team raise the bar together.

• 4+ years of direct Customer Success experience in SaaS

• A proven track record of meeting or exceeding renewal, upsell, and cross-sell targets

• Strong prioritization and project management skills with a customer-first mindset, delivering on deadlines while exceeding goals

• Confidence in building trust and developing long-term customer relationships at multiple levels of an organization

• Interest in technology and confidence in adopting and using new tools in your daily work

• A data-driven approach to decision-making, using insights to define clear actions and improvements

• Passion for learning and a solution-oriented mindset

• Courage to improve and develop processes when needed

• Curiosity, drive, and the ability to work both independently and as part of a team

• Take full ownership of customer relationships and guide them toward meaningful outcomes with Hoxhunt

• Act as a trusted advisor to security leaders and program owners, helping them design, run, and grow their security awareness programs

• Partner with stakeholders across security, compliance, and HR to embed Hoxhunt into their broader initiatives

• Lead renewal discussions, identify expansion opportunities, and ensure long-term satisfaction

• Share insights on the evolving threat landscape and show how Hoxhunt strengthens organizational resilience

• Work through ambiguity and help define what good looks like, whether in success metrics, pricing discussions, or new processes

• Collaborate with your peers in Customer Success to share learnings, shape best practices, and contribute to our team culture

At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.

You will join a dynamic and highly collaborative US Customer Success team based in our Minneapolis hub. You will work closely with a shared pool of CSMs, Sales, and Support teams to collectively ensure our SMB customers thrive. Your colleagues are passionate, data-driven, and embody a succeed together mindset, where we actively support each…