Sales Operations Manager - Sales Strategy

About the Role

The Sales Strategy Manager is a senior individual contributor aligned to an FCC business unit (CT Corporation or Compliance Solutions). Reporting to the Director, Sales Strategy, FCC, the role applies specialized depth and breadth of expertise in sales operations and revenue operations to plan and run the projects that improve the efficiency and effectiveness of the business unit's sales force. The Manager works independently, with guidance in only the most complex situations, and serves as an advisor to sales management on advanced and broad-ranging projects.

The Manager contributes to the development of sales processes and procedures, defines requirements for sales support systems, supports the design and analysis of sales compensation programs, and reviews sales activity data that drives performance metrics and process improvement. The role interprets business challenges, recommends best practices, leads others in solving complex problems, and uses in-depth professional knowledge to develop models and monitor trends.

As a Sales Strategy Manager, you will independently execute the specialized work that shapes the effectiveness of FCC revenue operations — planning, forecasting, analysis, and process improvement — so our sales teams can deliver results.

• Independently manage and improve comprehensive revenue operations projects for the business unit.
• Oversee business planning, pipeline management, and forecasting in Salesforce; apply leading and lagging indicators to improve accuracy.
• Support annual planning – capacity modeling, territory and account assignments, and quota allocation – in partnership with Corporate Rev Ops Sales Compensation & Planning and FCC Finance.
• Support the development, modeling, and optimization of sales compensation plans and SPIFs; analyze plan performance and payout trends.
• Conduct in-depth analysis of sales metrics – bookings, retention, pipeline, productivity, attainment – to identify performance trends and recommend actions.
• Implement and refine sales process methodologies; drive process improvements and operational efficiencies.
• Provide expert guidance on sales tools and systems usage; evaluate and recommend new sales technologies, AI, and automation.
• Oversee data integrity initiatives and ensure compliance with sales policies (territories, crediting, splits, exceptions).
• Collaborate with senior leadership on sales strategy execution; prepare Q  and business review content.
• Support team-wide projects that enhance FCC revenue operations effectiveness, including cross-sell and service-to-sales initiatives.

• Project Management:
  Strong skills in leading and managing complex projects.
• Advanced Data Analytics:
  High capability in advanced data analysis and interpretation.
• Sales Compensation Design:
  Proficiency in developing and optimizing compensation plans.
• Process Improvement:
  Ability to implement and manage process improvement initiatives.
• Technical Expertise:
  Deep understanding of sales tools, systems, and technologies.
• Leadership:
  Capability to provide guidance and mentorship to team members.
• Strategic Execution:
  Skills in aligning operations with strategic business goals.
• Compliance:
  Thorough understanding of data integrity and compliance requirements.

• Bachelor's degree in a relevant field, or equivalent experience.
• 5+ years in Sales Operations, Revenue Operations, Business Analytics, Strategy, Finance, or a related analytical role.
• Demonstrable experience delivering advanced sales analysis and business intelligence to Sales Leaders.
• Skill in leading structured pipeline management and forecasting processes, applying leading and lagging indicators to improve accuracy and robustness.
• Strong communicator with the ability to…