Services Manager

ABOUT MEET MINNEAPOLIS

At Meet Minneapolis, our mission is to positively impact the economic and social prosperity of our Minneapolis community by attracting visitors, meetings and events that directly support jobs and local businesses, generating critical revenues.

We believe in our shared passion to support the diverse community of Minneapolis through our values of Service, Collaboration, Inclusion, Passion and Integrity. We recognize it's the unique contributions of all of us at Meet Minneapolis that drives our success, and we're committed to building a culture where everyone can thrive and find meaning in their work.

Position/

Title:

Destination Services Manager

Department: Destination Sales & Services

Reports To: Senior Director, Destination Services

Status: Full-time;
Exempt

POSITION SUMMARY

The Destination Services Manager serves as a primary resource and trusted partner to meeting planners, providing comprehensive destination support for assigned groups, including citywide conventions utilizing the Minneapolis Convention Center. This position works closely with meeting planners, hotels, venues, restaurants, convention center staff, and Meet Minneapolis partners to coordinate destination services and help ensure a successful Minneapolis experience for attendees.

The Destination Services Manager builds strong client and community relationships, identifies opportunities to showcase Minneapolis, and connects meeting planners with the resources, services and experiences available through Meet Minneapolis and its partners.

ESSENTIAL POSITION RESPONSIBILITIES

• Serve as the primary Meet Minneapolis contact for assigned meeting planners, typically beginning approximately 18 months prior (or less) to the event and continuing through the event dates.
• Build and maintain strong, professional relationships with meeting planners and key destination partners throughout the planning process.
• Coordinate and conduct planning site visits based on meeting planner needs, including developing itineraries and coordinating appointments with hotels, venues, restaurants and other partners.
• Support meeting planners in promoting Minneapolis to their attendees and identifying opportunities to enhance attendance and engagement.
• Consult with meeting planners regarding Meet Minneapolis services and coordinate offerings such as welcome banners, microsite development, service notices, extended Skyway hours and other services.
• Provide destination welcome presentations to groups during their meeting dates, as requested.
• Coordinate all-hotel pre- and post-convention meetings when requested, including communication with participating hotels and meeting planners.
• Conduct pre-promotes (travel year prior) as requested by the meeting planner.
• Manage smaller group bookings and related destination services assignments as designated.
• Assist with the coordination and servicing of services-only groups booked directly through hotel partners.
• Maintain accurate and timely information in the iDSS CRM system, ensuring client and group information is current and complete.
• Maintain a strong working knowledge of Minneapolis hotels, venues, restaurants, attractions, transportation providers and other destination resources.
• Maintain accurate files and current information related to assigned groups, services and destination partners.
• Foster positive and collaborative relationships among Meet Minneapolis partners.
• Represent Meet Minneapolis at various meetings, industry or client events as requested.
• Identify opportunities to connect clients with Minneapolis experiences, businesses and partners that align with their meeting objectives and enhance the attendee experience.
• Effectively manage multiple projects and priorities while meeting deadlines and providing…