Construction Warranty Manager

Description:

Roers Companies is seeking an energetic, dedicated professional to join our team in Plymouth, MN as a Construction Warranty Manager!

This is an exciting ground-floor opportunity If you have strong construction experience, and can manage a workflow while providing excellent customer service, we would love to talk with you!

About Us

Roers Companies is a multi-year USA Today Top Workplace and national leader in multifamily real estate, development, construction, and property management. Headquartered in Plymouth, Minnesota, we're on a mission to elevate multifamily housing by developing quality homes in high-demand neighborhoods. Since our founding in 2012, Roers Cos. has developed more than $4.5 billion in real estate, representing 16,000+ homes across the U.S. In 2026, the company is ranked nationally among the Inc.

5000 fastest-growing private companies (No. 218), NMHC top 25 multifamily builders (No. 25) and developers (No. 19) and the AHF top affordable housing developers (No.
5). Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.

About You

You're passionate about your work and strive to achieve ambitious goals. You offer an extra hand and aren't afraid to ask for help when needed. You act with integrity and empathy for the people around you. You get the big picture while executing the little details. In other words, you share our corporate values - passion, work ethic, teamwork, integrity, and ownership mindset.

Job Summary

The Warranty Manager is the primary point of contact for warranty requests related to completed new construction projects for Roers General Contracting. Reporting to the Director of Quality and Safety, this role manages warranty requests from initial intake through final resolution, evaluates whether reported concerns qualify as warranty items, and coordinates the appropriate internal teams and trade partners to complete repairs in a timely and professional manner.

The Warranty Manager serves as the central coordinator between owners, property teams, project teams, field operations, and trade partners during the warranty period. This position is responsible for maintaining clear communication, accurate documentation, timely follow-through, and consistent closeout of warranty items while identifying recurring issues and sharing lessons learned that can improve future project quality and trade partner performance.

Responsibilities

Warranty Intake and Assessment

• Serve as the main point of contact for all warranty requests associated with completed Roers General Contracting new construction projects.
• Receive, document, acknowledge, and track warranty requests from owners, property management teams, residents, internal stakeholders, and other authorized contacts as appropriate.
• Review each request to understand the reported condition, relevant project history, contract requirements, warranty periods, and available supporting documentation.
• Determine whether reported concerns are valid warranty items, maintenance issues, owner-responsibility items, damage, or conditions outside the applicable warranty scope.
• Coordinate site visits, inspections, photographs, testing, or additional investigation when needed to make an informed warranty determination.

Repair Coordination and Resolution

• Develop a clear action plan for approved warranty items, including scope, responsible party, schedule, access requirements, and expected completion date.
• Coordinate internal project teams, field staff, vendors, and trade partners to complete warranty repairs efficiently and with minimal disruption to owners, occupants, and property operations.
• Communicate expectations, priorities, and deadlines to responsible parties and follow up consistently until work is completed.
• Verify that completed repairs address the reported issue and meet Roers General Contracting quality expectations before closing the warranty request.
• Escalate unresolved, recurring, disputed, or high-risk warranty matters to the Director of Quality and Safety and appropriate Construction leadership.

Project Team and Trade Partner Collaboration

• Partner with Project Managers, Superintendents, Field Operations, and other Construction team members to understand project history and determine the appropriate path to resolution.
• Engage applicable trade partners promptly and hold them accountable for warranty obligations, response times, repair quality, and required documentation.
• Coordinate work across multiple trades when a warranty concern involves overlapping scopes or requires sequencing between responsible parties.
• Maintain professional, solutions-focused working relationships with owners, property teams, internal teams, and trade partners throughout the warranty process.
• Support transition and closeout planning on newly completed projects so warranty contacts, responsibilities, documentation, and communication expectations are clearly established.

Warranty Documentation and Closeout

• Maintain complete and accurate…