Content and Social Media Manager

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

The Content and Social Media Manager position at People Serving People is an excellent opportunity for a marketing and communications professional who is ready to manage multiple projects and contribute to work across the team while taking on creative design and social media. Embrace the opportunity to serve as a champion for families experiencing homelessness every day as you work. If you are looking for a role with purpose in an organization committed to your development, this role may be right for you.

This is a full-time, exempt position with a comprehensive benefits package.

This role involves multiple writing assignments every day, most of which need to be produced and proofread quickly. This includes producing several mass emails per month as requested and assigned. The Content and Social Media Manager will also proofread and copyedit writing initially produced by others.

Manage People Serving People’s social media channels to ensure that content is planned, aligns across channels, and raises awareness of the organization for external stakeholders while engaging our direct community and close allies. This area of responsibility includes tasks such as:

• Develop a social media calendar to align with strategic goals.
• Create engaging social media posts consistent with organizational voice, values, and goals.
• Stay up to date on emerging trends and changes in best practices and provide recommendations for implementation.
• Engage in social listening across relevant channels and respond in a timely manner, sourcing ideas for uplifting messaging from other organizations.
• Monitor and respond to comments, messages, and mentions to foster community engagement.

• Serve as a steward of the organization’s brand by building visual representations across all channels. Maintain a cohesive brand identity, including the ongoing development of PSP’s new brand. This area of responsibility includes tasks such as:
• Design and produce high-quality, brand-aligned print and digital assets grounded in best practices for content design and layout.
• Serve as the lead photographer and videographer for the organization.
• Manage photography and videography vendors as needed.

• Plan, organize, and oversee projects to completion. Drive all logistics and collaborate effectively with internal and external stakeholders on all projects. This area of responsibility includes tasks such as:
• Build and maintain a digital asset management process (media releases, etc.).
• Interface with print vendors, freelancers, etc. on administrative matters (paper selection, print quality, invoicing).
• Ensure creative projects are completed on time and on budget.
• Manage vendors as needed.
• Pivoting to respond to internal or external situations that require publications to be developed and distributed on short notice.

Additional duties will be assigned by the Director of Communications and as part of your overall responsibly as a member of the team at People Serving People.

• 3-5 years’ relevant experience in independently producing compelling, high-quality content and managing digital and print media—ideally in a nonprofit, foundation, or other mission-focused setting.
• Experience and Fluency with the following: email, social platforms, project management platforms, and Adobe Creative Suite