Customer Service Representative Nights and Weekend

Customer Service Representative Nights and Weekend

Join Com For Care  Home Care (Raleigh, NC) as a Customer Service Representative for nights and weekends. This role focuses on creating a positive member experience by providing superior customer service to members, prospective members, and guests.

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answer phone calls politely and assist with questions or concerns.
• Take information calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member service issues and forward to appropriate manager as needed.
• Help maintain the neatness/cleanliness of the club.

• Customer Service: communicate and interact with customers, coworkers, and the public to exceed their needs.
• Listening: actively listen, empathize, and work together to solve problems.
• Problem Solving: recognize and define problems, analyze relevant info, encourage alternative solutions and plan to resolve situations, and seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: able to communicate questions, concerns or issues to a supervisor in a timely manner.

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

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