Customer Service Representative

Job Description

The Order Entry Specialist plays a crucial role in processing orders, solving problems, and responding to inquiries about order status. This position involves supporting high-spend customers with large volume orders and managing salesforce cases and credits. The specialist will ensure accurate entry and management of customer orders, resolve inquiries, and maintain a seamless order lifecycle. This role demands strong attention to detail, excellent communication skills, and the ability to remain calm and focused in a high-volume environment.

Responsibilities

+ Accurately and efficiently enter customer orders into the ERP system (Microsoft Dynamics AX), seeking clarification from customers, sales, finance, and other departments when necessary.

+ Manage the complete order cycle, ensuring customer satisfaction from order entry through delivery and resolution of issues.

+ Process cases, inquiries, credits, and complaints from Salesforce queues.

+ Create and document complaints in Salesforce, determine root causes, and process Credit/Rebill or Credit/Reship RMAs as required.

+ Provide non-technical product and pricing information.

Essential Skills

+ 2-3 years of order management experience

+

Experience with Salesforce (must-have)

+ Experience working with an ERP system

+ Strong accuracy and attention to detail

+ Ability to work in a high-volume, structured environment

+ Proficiency in Excel

Additional

Skills & Qualifications

+

Experience with inquiries, credits, or returns

+ Experience in Manufacturing, Shipping, or Sales support

+ Experience supporting high-spend or enterprise customers

+ Forward-thinking and solution-oriented mindset

+ Strong attention to detail and proofreading skills

+ Ability to retain knowledge quickly, flexible and adaptable

+ Passion for delivering quality work and pride in job performance

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Minneapolis,MN.

Final date to receive applications

This position is anticipated to close on Feb 26, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter)  for other accommodation options.